Key Responsibilities:Configure payment platform featuresCommunicate API contract information to customers and assist them with understanding our API structureProduce the following artifacts as needed:Functional RequirementsUse CasesProcess FlowsIntegration DiagramsExtract requirements from customers by coordinating and running face-to-face and web-conferencing interviewsDocument requirements, nuances, and solution to be implementedProvide subject matter expertise to internal and external stakeholdersCritically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsSuccessfully engage in multiple initiatives simultaneouslyWork independently with stakeholders to define concepts, review specifications, solicit feedback, and obtain approval for specificationsWork in tandem with the project manager to coordinate deliverables and communicate updatesWork with developers and QA to understand and coordinate technical requirements and designComplete high-level testing to ensure solution is functioning per requirements

Onboard high value clients to guarantee implementation, user adoption & success of the account using SalesForce, SFTP, API, Postman.Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)Coordinate with client's IT department to ensure all automation and integrations are completeFollow up on client requests and ensure the client is informed along the wayWeekly sync-up with clients on onboarding progressRun Database Queries for additional reporting needs

Responsible for service training and client discussions involving Payment risk, OFAC, KYC and identity. Assist Clients with API integrations along with IT service configurationsKnowledge of Laws and Regulations including FCRA, GLBA. Key focus on product QA testing and configure sandbox environment.Product engineering with a strong focus on monitoring and service updatesContributor to all engineering efforts involving KYC, OFAC and AML. Responsible for configuring all internal salesforce projects including service console.

Work with cross-functional, agile team to facilitate sprint planning, execution, review and retrospectives. Resolve issues that interfere with user story progress and sprint goals. Negotiate with functional managers regarding resources. Facilitate working sessions involving product backlog prioritization and release planning. Assist resource teams to focus on continuous improvement through retrospectives. Coach stakeholders and resource team to promote scrum practices within the organization. Managed scope, requirements, design, stakeholders, resources, vendors, and licensing involved with waterfall software development and infrastructure projects. Managed new call center site build efforts. Provide appropriate and focused communication to various groups of project stakeholders via timely and accurate updates. Partner with business users to gather requirements. Partnered with development team to adopt and promote agile project processes within the organization

Executive Assistant to Vice President of Sales, Business DevelopmentResponsible for managing and turning all new sales leads into customers through SalesForceWork with sales team to Deliver Numerex’s full service DNA Solution (Device hardware, Network connection & custom developed Applications) to customers worldwide via cellular & satellite connected devices in a variety of industries including: wireless telecom carriers, utilities, government/military, transportation, financial services, residential/commerci­al security, & health-careResponsible for documenting all Hardware forecasts, sales and reconciliation of commissions