My role is about providing excellent customer service and protecting union members, professionals and families with union-based life insurance benefits. I help people through education of their options, problem-solving, and strategy. With our "hour of power" program there is a process of finding a plan that fits the individual budget. We also have a "waiver of premium" benefit option, so that if the union member/policyholder is laid off, goes on strike, or becomes disabled over several months, we take over the payments. Our whole life policies offer a 4.5% compound interest return, and with whole life, the beneficiary can retain the entire amount, bypassing taxation - retaining 33-38% more than other options.Helping families negotiate through the toughest hurdles in life while maintaining their current quality of life is an honor.