Teresa (Teri) Munoz Johns

Teresa (Teri) Munoz Johns Email and Phone Number

Legal Operations Consultant @ Priori
Tualatin, OR, US
Teresa (Teri) Munoz Johns's Location
Tualatin, Oregon, United States, United States
Teresa (Teri) Munoz Johns's Contact Details

Teresa (Teri) Munoz Johns personal email

n/a

Teresa (Teri) Munoz Johns phone numbers

About Teresa (Teri) Munoz Johns

Ever wondered how strategic planning coupled with operational excellence can transform a company’s future? Let me show you.Hi, I’m Teri, I am passionate about driving business impact and value through strategic planning and operational excellence. I bring a wealth of experience in driving operational excellence and executing complex, cross-functional projects. My ability to streamline processes and foster collaboration across diverse teams has consistently resulted in enhanced efficiency and significant business improvementsIn my previous roles, I have successfully managed global teams, optimized operational processes, and delivered significant cost savings. Two examples that, while not comprehensive of my successes, are demonstrative of the type of opportunities I have tackled: 1) I led a global team to achieve a 25% increase in operational efficiency through process centralization and optimization, and 2) I transformed vendor pricing strategies to avoid a cost increase of $18M over two years. By leveraging data-driven insights and fostering a collaborative environment, I’ve been able to implement strategic initiatives that not only enhance operational efficiency but also deliver measurable business outcomes.I am versatile, highly adaptable, and I have a can-do mindset. I believe in planning critically, changing thoughtfully and executing flawlessly. I am pretty unflappable, always see possibilities, and I am always ready for a challenge. Let’s connect and explore how we can drive success together!What you can expect from me: • Creating efficient, effective and financially sensible organizations.• Leveraging innovation to optimize processes so the right people can focus on the right work.• Fostering transparent, uplifting and collaborative cross functional partnerships.• Unleashing human potential.Strengths:• Forward Thinking • Business Process Improvement• Business of Law• Cross-functional Collaboration• Team Leadership & Coaching• CommunicationSkills: • Strategic Planning• Operational Excellence • Process Optimization & Automation• Program & Portfolio Management• Executive Communication • Highly Organized• Critical Thinking & Decision Making• Key Performance Indicators (KPIs)• Objectives & Key Results (OKRs)• Data Analytics & Insights• Financial Management• Creative Problem-solving• Vendor Management & Negotiation• Technology Support• Meeting Facilitation & Moderation

Teresa (Teri) Munoz Johns's Current Company Details
Priori

Priori

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Legal Operations Consultant
Tualatin, OR, US
Website:
priorilegal.com
Employees:
61
Teresa (Teri) Munoz Johns Work Experience Details
  • Priori
    Legal Operations Consultant
    Priori
    Tualatin, Or, Us
    View
  • Nike
    Senior Director, Strategy & Legal Operations - Office Of The General Counsel
    Nike Sep 2017 - May 2024
    Beaverton, Or, Us
    Lead the global operations team and Information Governance for Nike. High-level work: financial management, technology enablement and support (e.g. contracting tools, eDiscovery solutions, IP management, eBilling), communications & branding, records management policy and education.
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  • Nike
    Global Director Strategy & Legal Operations - Chief Administrative Office
    Nike Oct 2015 - Sep 2017
    Beaverton, Or, Us
    Facilitate strategic processes & deliverables and lead business planning for our General Counsel and Chief Administrative Officer (CAO). Additionally, lead global legal operations, financial management, technology enablement, communications & branding, records management and contracting tools.
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  • Nike
    Global Hr Director, Workforce Administration
    Nike Jun 2013 - Oct 2015
    Beaverton, Or, Us
    Global accountability for supporting the employee life cycle of ~65K employees from hire to retire. Drive scale and leverage through automation, integration, strategic outsourcing and labor optimization to achieve operational benchmark excellence. Re-engineer global processes to remove waste, providing consistent and reliable experiences and service while reducing cost and inefficiencies.
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  • Nike
    Director, Business Planning & Operations
    Nike Mar 2011 - Jun 2013
    Beaverton, Or, Us
    Designed and executed an operating model that resulted in clarity, predictability and alignment across the leadership team. Facilitated all quarterly business reviews, organizational talent planning discussions, annual business planning sessions and all leadership off-sites. Successfully managed an annual cash budget of ~$240MM and effectively executed the annual budgeting process. Coached and mentored a team of eight Business Operations Directors.
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  • Nike
    Manager, Business Planning & Operations
    Nike Mar 2010 - Mar 2011
    Beaverton, Or, Us
    Primarily focused on establishing financial processes in support of our growing retail organization, both from a pay-to-play portfolio and cost center management perspective. Worked closely with our Direct to Consumer business partners to bring visibility to our portfolio spend and provide analysis of trends to enable better decision making. Led the portfolio teams through the Corporate Strategic Review (CSR) process in partnership with our business partners.
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  • Nike
    Expert Program Manager
    Nike Oct 2008 - Mar 2010
    Beaverton, Or, Us
    Successfully managed global program to secure our consumers’ credit card data in alignment with the Payment Card Industry (PCI) Standards. Managed team of distributed Project Managers across multiple companies and locations simultaneously. Partnered with technology and business teams to implement technical solutions and establish processes in order to secure sensitive data. Gracefully navigated a complex matrix environment to get work done through others. Provided regular status updates to executive stakeholders for Board of Directors visibility. Effectively managed program budget of $5.2 MM.
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  • Comcast Cable
    Senior Director Operations
    Comcast Cable Feb 2005 - Aug 2008
    Philadelphia, Pa, Us
    Developed strategic road map while managing execution of operational plans for a 500 seat inbound, multi-queue contact center – including outsourced partners, multi-lingual and virtual employees supporting 500K customers and responding to 400K calls annually. Created service delivery model that maximizes front line productivity through effective resource management, employee development and process excellence while improving customer satisfaction and reducing costs. Partnered closely with Technical Operations and Engineering teams during service interruptions to ensure customer engagement continued with high quality and problem resolution time was kept to a minimum. Full P&L responsibility for $34 MM budget.
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  • Comcast Cable
    Regional Director, Business Operations
    Comcast Cable 2003 - 2005
    Philadelphia, Pa, Us
    Provided operational direction and fiscal strategy to Senior Directors of four contact centers. Collaborated with Regional Director of Sales & Retention to implement sales performance strategies for inbound sales queues while driving accountability for results. Responsible for identifying and deploying new technology that improved efficiency across multiple contact centers and reduced costs while improving the customer experience. Successfully implemented web-based customer care strategy – eChat/eCare in order to reduce agent contact rate and improve customer satisfaction. Re-engineered wasteful processes resulting in improved efficiency and effectiveness. Successfully managed a $124 MM budget.
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  • At&T Broadband
    Project Manager
    At&T Broadband 2001 - 2003
    Dallas, Tx, Us
    Managed multiple projects across several organizations simultaneously. Effectively utilized proven leadership skills to successfully lead cross-functional teams to be accountable for completing tasks on time while effectively identifying potential risks that could impact project timelines and budgets. Executed on-the-spot critical decisions in order to prevent project hazards. Successfully delivered multiple projects that resulted in cost savings to the company and improved service delivery to customers.
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Teresa (Teri) Munoz Johns Skills

Cross Functional Team Leadership Leadership Strategy Management Process Improvement Team Building Strategic Planning Project Management Team Leadership Budgets Performance Management Analysis Call Centers Product Management Human Resources P&l Management Quality Assurance Business Operations Vendor Management Business Process Improvement Strategic Partnerships Organizational Development Resource Management Retail Program Management Integration

Teresa (Teri) Munoz Johns Education Details

  • Santa Monica College
    Santa Monica College

Frequently Asked Questions about Teresa (Teri) Munoz Johns

What company does Teresa (Teri) Munoz Johns work for?

Teresa (Teri) Munoz Johns works for Priori

What is Teresa (Teri) Munoz Johns's role at the current company?

Teresa (Teri) Munoz Johns's current role is Legal Operations Consultant.

What is Teresa (Teri) Munoz Johns's email address?

Teresa (Teri) Munoz Johns's email address is te****@****ast.net

What is Teresa (Teri) Munoz Johns's direct phone number?

Teresa (Teri) Munoz Johns's direct phone number is +164656*****

What schools did Teresa (Teri) Munoz Johns attend?

Teresa (Teri) Munoz Johns attended Santa Monica College.

What are some of Teresa (Teri) Munoz Johns's interests?

Teresa (Teri) Munoz Johns has interest in Civil Rights And Social Action, Children, Environment, Human Rights.

What skills is Teresa (Teri) Munoz Johns known for?

Teresa (Teri) Munoz Johns has skills like Cross Functional Team Leadership, Leadership, Strategy, Management, Process Improvement, Team Building, Strategic Planning, Project Management, Team Leadership, Budgets, Performance Management, Analysis.

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