Manage up to 7 Team Leads per day. Handle sensitive issues with full discretion. Automate managerial workflows and optimize existing systems to reduce total team workload and help cultivate a low stress environment for everyone.

I oversaw the development of over 900 employees in my time in this role; helping shifting teams of around 20 people with personability, professionalism, and protocols. I also helped generate protocols and procedures with my peers and managers during the switch to work from home for the majority of our staff.

Conduct phone interviews with high completion goals and strict accuracy standards.