Delivery Consultant
CurrentOutcome Delivery managing coordination across multiple technical delivery teams to deliver products or services for clients. Ensuring cross-cutting governance mechanisms are in place, facilitate decisions, and remove blockers ensuring successful delivery. Managing risks and dependencies across technical and business areas and keeping key stakeholders informed of progress. Supports clients to shape and deliver complex change by providing subject matter expertise.Develop detailed operating model design for Personnel & Training Directorate defining organisational structures, efficiencies, business capability maps, and cross-cutting processes across interdependent areas. Deliver procurement requirements across several workstreams, leading on Core Banking, Payment Processing, and Complaints supporting the creation of operating models for several Directorates across the organisation.Led surge teams working with a Service Delivery function responsible for ensuring customers could access a quality, professional, and efficient service delivery, with a key focus on problem resolution of complaints. Designed and implemented new processes supporting efficient prioritization and effective resolution of complaints, coupled with key metrics for tracking.
