Teri Moore Email and Phone Number
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My name is Teri Moore, and for more than 25 years, I have led mid to large-sized corporations through change and operational challenges to achieve long-term sustainability. As an accomplished thought leader and multi-site operations professional, I have surpassed expectations for program utilization, service expansion, customer satisfaction, and market growth goals year-over-year. I bring a business mindset and a clinical mindset to operations management. Backed by years of experience as a Licensed Therapist, I understand the unique dynamic that exists within teams and leverage best practices and foundational understandings of human needs and interactions to market resource-focused products to a diverse corporate customer base. My track record speaks for itself. Evidenced through proven leadership in new business development and account management, I know what it takes to build, grow and retain reliable customer pipelines, increase market shares, boost team performance and generate cost savings to maximize overall profitability. As an operations strategist, I am sought after for expertise in developing high-performance cultures with a demonstrable capacity in instituting the processes and controls needed to address mission-critical business needs. When guiding cross-functional workforces, I take an honest and caring leadership approach to recruiting, developing, and leading successful teams. To date, I have led teams of up to 1,300+ staff across multiple site locations to carry out ambitious account management, revenue generation, and behavioral services projects with accountability for up to $140M in annual spending. Backed by countless career wins, corporate leadership has repeatedly recognized me for outstanding contributions with key promotions into positions of increasing responsibility and influence. AREAS OF EXPERTISE: Department Leadership │ Customer Lifecycle Management │ Budgeting │ Business Development Sales Development │ Account Management, Retention & Growth │ Call Center Management Marketing Strategies │ Project Management │ Data Analytics/KPI │ Benchmarking Process Improvements Policy & Procedure Development │ Contracts Administration Personnel Management │ Training, Coaching, and Mentoring │ Technology Implementation Union Relations │ Department of Defense │ Top Security Clearance │ Remote/Virtual Supervision
Pickleball Courts
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Pickleball Courts
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President Carelon Health Federal Services - Military One SourceCarelon Behavioral Health Jun 2023 - Present*Promoted to drive customer/account health across Military OneSource and lead execution of new business growth plan for federal services and military programs with a focus on customer retention and contract expansion.*Elevate the performance of 290 call center associates and Behavioral Health Consultants, using business analytics and client performance data to exceed service levels and KPIs.*Create custom reporting structures and workforce planning to address gaps in customer needs, enhance customer experience, and help customers maximize contract value.
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Staff Vice President, Behavioral Health Clinical & Specialty ProgramsCarelon Behavioral Health May 2022 - Jun 2023Provide network-based managed-care health benefit plans. My role is to oversee the delivery of clinically and morally sound utilization management and clinical programs for Behavioral Health. My responsibilities include:• Lead clinical leadership, strategy, and operational performance of all clinical specialty services.• Execute on performance outcomes in product development, quality, accreditation, and financial performance.• Develop strategies to optimize service performance expectations, work processes, and efficiencies.
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Senior Director Of Field OperationsMagellan Health Aug 2017 - Apr 2022Frisco, Texas, UsAs a trusted and reliable behavioral health provider, Magellan has contracted with the Department of Defense in service of our nation’s heroes. Through the Military & Family Life Counseling (MFLC) program, dedicated counselors provide much-needed outreach through short-term, situational, problem-solving, non-medical, “walk-around” life counseling services to active duty military members serving in all branches of the military, as well as the National Guard and Reserves, and their family members throughout domestic and internal military installations. Magellan also administers the Child and Youth Behavioral Counseling Program, an extension of MFLC specifically for young family members. As the Senior Director of Field Operations, I oversee all program-wide personnel consisting of 1,360 Counseling staff, 48 Regional Supervisors, and four Directors to administer the delivery of MFLC and CYB services across domestic and international military installations. As part of my primary job responsibilities, I:• Set the tone for field operations, ensuring all contract obligations, quality management plans, protocols, and services are carried out per DOD and Magellan policies and procedures. • Continuously monitor and track personnel productivity, service delivery, and project implementation, leveraging data analytics and best practices to optimize key results.• Demonstrate ingenuity and adaptability through change leadership, designing continuous improvements to enhance field operations and ensure seamless integration of new initiatives -
Western Regional DirectorMagellan Health Aug 2012 - Aug 2017Frisco, Texas, UsMilitary & Family Life Counseling Program - Serving our nation’s heroesMagellan has a contract with the Department of Defense to deliver the Military & Family Life Counseling (MFLC) program for portions inside and outside of the continental U.S. The MFLC program provides short-term, situational, problem-solving, non-medical, “walk-around” life counseling services to active duty military members serving in all branches of the military, as well as the National Guard and Reserves, and their family members. Magellan also administers the Child and Youth Behavioral Counseling Program, an extension of MFLC specifically for young family members.Director of the Western United States Team.Provide leadership and direction for ten supervisors who supervise 300 MFLC s within the Western Region.Oversees and directs the delivery of high-quality MFLC and CYB counseling services and ensures that quality management plans & protocols are implemented.,• Maintain compliance with government contract requirements.• Accomplishes staff results by: communicating job expectations; planning, monitoring, and appraising job results; developing, coordinating, and enforcing systems, policies, procedures and productivity standards.• Demonstrates: teamwork, collaboration, continuous improvement, analysis and assessment and resilience.• Ability to analyze and interpret complex data including knowledge of computer systems and applications.
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Director, Strategic Partnerships (Comprehensive Behavioral Health Managment)Beacon Health Options 2010 - 2012Boston, Massachusetts, Us• Reported directly to the CEO in administering the daily operations of the Network Department, guiding the creation and growth of new accounts for managed behavioral health services.• Facilitated cohesive working partnerships with current providers, internal stakeholders, strategic business partners, external vendors, and existing/potential customers to enhance service delivery.• Played an integral role in decision making, participating in the Network Management, Regulatory, Quality Improvement, and Senior Management Committees. -
Vice President, Sales And Account ManagementMhn, Division Of Health Net 2008 - 2010Woodland Hills, California, Us• Assumed marketing and client management accountability of the company’s client solutions portfolio for work/life balance, wellness, employee productivity, and organizational efficiency. • Directed a cross-functional team of 24 employees with oversight for $70M in annual revenues.• Overcame a declining market and industry-wide revenue decreases to maintain 95%+ retention. -
Director, Western Region Account ManagementMhn, Division Of Health Net 2006 - 2008Woodland Hills, California, Us• Led a 24-member multi-level account management team, establishing and driving ambitious performance, revenue, and growth goals through specialized training, coaching and mentoring. • Recognized by senior leadership with a selection to Health Net’s exclusive 2007 Executive Roundtable and designation as “Top Director” of Account Management.• Monitored internal support networks and engaged accounts via phone and in-person interactions, employing new client service initiatives to boost overall customer satisfaction from 89% to 96%. • Maintained a high renewal rate and expedited time to process service orders by 15%. • Designed and introduced a comprehensive selling strategy complemented by an extensive internal sales training program to bolster the upsell rate by 4% of the total revenue target.
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National Account ExecutiveMhn, Division Of Health Net 2005 - 2006Woodland Hills, California, Us.• Drove the establishment, growth, and retention of key nationwide accounts, increasing sales from $8 million to $9 million in one year.• Enhanced service delivery and customer engagement to improve overall client satisfaction and account performance, increasing the account renewal rate from 88% to 97%.
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Senior National Account ExecutiveOptum 2003 - 2005Eden Prairie , Mn, Us• Maximized revenues & performance of $4 million book of business• Increased revenues $500,000• Client leadership to discuss programs, utilization and client satisfaction -
Senior Account And Call Center ManagerVarious 1987 - 2003GbEarly career history included highly visible senior-level account management, business development, and call center operations roles at Pacificare Behavioral Health, Kaiser Permanente, and Value Behavioral Health. A highlight of career wins includes:• Directly managing the development, growth, and retention of up to 40 mid to large accounts across multiple state locations, consistently achieving 100% retention. • Elevating customer service levels to the top 2%, achieving 98%+ across multiple business verticals.• Decreasing call abandonment an avg. of 90% and improving call wait times to 30 seconds.• Growing the book of business an average of $3M and retaining 99% of assigned accounts. • Supervising specialized account management and licensed behavioral health specialist teams up to 35 staff, notably lowering staff attrition to nearly zero and excess absence by 25%.
Teri Moore Skills
Teri Moore Education Details
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International UniversityPsychology -
California State University, Long BeachBachelor Of Arts | Secondary Teaching Credential
Frequently Asked Questions about Teri Moore
What company does Teri Moore work for?
Teri Moore works for Pickleball Courts
What is Teri Moore's role at the current company?
Teri Moore's current role is Raising the Bar for Staff Performance | Operational Efficiencies | Overall Sustainability.
What is Teri Moore's email address?
Teri Moore's email address is te****@****ail.com
What is Teri Moore's direct phone number?
Teri Moore's direct phone number is +171488*****
What schools did Teri Moore attend?
Teri Moore attended International University, California State University, Long Beach.
What skills is Teri Moore known for?
Teri Moore has skills like Leadership, Team Building, Strategy, Training, Cross Functional Team Leadership, Account Management, Managed Care, Marketing, Management, Healthcare, Program Management, Sales.
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