Teri York Email & Phone Number

Falls Church, Va

Maintain and implement visual standards for wine and beer department as set by management or corporate, including regular program, graphic and pricing updates. Create repeat customers by providing excellent customer service and expert product knowledge in and out of department, and assist customers with choosing/pairing product for themselves and as gifts. Track sales history and totals in order to accomplish expected sales levels. Maintain/track stock levels on key, advertised, and best selling items. Create weekly product orders based on those levels, while keeping maximum stock levels in mind, off-floor stock minimized, and working within the monthly budget developed and set by corporate and regional beverage persons. Work with vendors to ensure orders are delivered correctly and promptly, and that representatives maintain company standards while on store premises. Assist cashiers, fellow sales associates and managers with sales, technological issues, sign/flier creation, customer inquiries, special orders and visual merchandising guidelines, and assist in training new sales associates.

Falls Church, Virginia

Provided customer assistance and service in and out of department, while maintaining and improving department stock and visual standards as set by management and corporate. Stocked merchandise on a “First In, First Out” standard, ensuring minimal loss due to in-store controllable conditions, and brought management’s attention to potential inventory/loss issues. Encouraged repeat customers by providing expert product knowledge (both in-store location and specific product information), assisting with gift creation and presentation, and relevant cross-department add-on suggestions.

Crisfield, Md

Small publishing firm focusing on non-fiction books with a potential 1 million readership minimum.

Maintained box office for non-profit theater and arts organization. Answered and transferred calls and questions, sold tickets for events, and assisted manager as needed. Reorganized and streamlined filing system for office. Coordinated volunteers and transactions during school day performances, and acted as point-of-contact for the public regarding show information and details.

Also worked June 2006 - Aug. 2006 Processed articles, press releases, supplements as necessary to meet deadlines. Reformatted IBM files to Macintosh, flowed documents into Quark XPress. Paginated Lake Almanor Country Club Newsletter based on client's desires. Created and maintained weekly community calendar. Typed and paginated all public legals, obituaries, birth and death announcements. Collected advertisement tear sheets for filing, while eliminating unneeded tear requests and streamlining process from five plus hours to two. Create in-house ads and pro bono advertisements for local CASA.

Cut out, prepped, and stitched material in the creation of costumes for Theater and Dance Department. Oversaw and assisted students working during costume construction lab hours. Assisted with dying of material and fittings of final costumes.

Encouraged sales of imported candies through recommendations and samples to customers. Maintained inventory control and cleanliness of store, front, shelves and bins. Assisted with opening and closing of operation on daily basis.

Wrote out test answers as spoken by disabled students (learning disabilities, broken arm, etc.). Assisted with paper writing and composition as a tutor through weekly progress meetings and regular e-mail communication.

Ba, News/Editorial Journalism, Sociology, Advertising/Public Relations

Human Communication