Customer Success Manager / Senior Designer
Current• Conducts live and virtual client meetings to create innovative design solutions, present proposals, and close deals.• Seeks opportunities to achieve desired sales and targets, including development of effective teams and products.• Spearheads customer service initiatives and projects, such as employee assessments, customer feedback surveys, and new hire order management and sales training, defining KPI's for associates.• Skillfully identifies potential customers, builds connections, and converts leads with high success rate.• Listens attentively and speaks effectively to identify needs, build trust, and foster long term relationships.• Manages and prioritizes multiple projects, coordinates tasks, and meets deadlines, while continually monitoring sales metrics to ensure consistent growth patterns.• Collaborates with internal teams to resolve issues, improve operations, and ensure superior customer experience.• Trains team and new employees on effective upselling and cross-selling techniques, as well as customer service.• Provided strategic input for complete showroom remodel and internal processes revamp.• 57% closing ratio on unqualified leads, 93% closing ratio on referrals.• 25% increase in annual sales over previous year, top 3 in number of contracts signed for the company.
