Tero A. Laiho Email & Phone Number

Helsinki, Uusimaa, Finland

Helsinki, Uusimaa, Finland

Exploring AI Augmented UX Design with ChatGPTService Design, UX management, Accessibility design and hands-on design of Digital Services. The main customer is Mavi, the Agency for Rural AffairsDevelopment of e-services for the national and EU agricultural support payments and their control.Main tools: ChatGPT, Sketch, OmniGraffle, InVision, Photoshop.

Helsinki Area, Finland

Service Design, UX management, Accessibility design and hands-on design of Digital Services. The main customer is Mavi, the Agency for Rural AffairsDevelopment of e-services for the national and EU agricultural support payments and their control.Main tools: Sketch, OmniGraffle, InVision, Photoshop, Siteimprove, Confluence, JIRA, Git and HTML5A lot of rapid.

Helsinki

UX management and hands on design of Digital Services. Main custome is Mavi, the Agency for Rural AffairsDevelopment of e-services for the national and EU agricultural support payments and their control.Sketch, OmniGraffle, InVision, Confluence, Usability testing, GIMP, Trello, JIRA.Social Media Management for Fyyri (Twitter, LinkedIn, Google+, Pinterest.

Finland

I managed all the projects in Briim both digital and otherwise. A full responsibility of all the Project Management and the User Experience activities.Including among others:- User Experience and Project Management for HTML5 Application development. Aivobic Player for Android.- Web site update- Social media strategy creation and implementation. - Trade.

Espoo

2011 February - 2013 April, Nokia FinlandProject Manager/Process Development Manager/Product Owner, Nokia ICMI was a Project Manager for Nokia Care to introduce Live Chat and Virtual Assistant for Customer Support Project Scope: - Interactive Online Chat deployment in 12 Contact Centers, in 27 languages, and in 56 countries- Allows customers to get fast.

• I was a Product Manager for the Ovi Music Service based Playlist Sharing Social Media Service
• I was a Product Manager for a new web based Radio Service with Social Media
• I owned the Social Media Music features across all platforms (S40, S60, Maemo/MeeGo and OVI) and worked with asset Product Managers to ensure a consistent and compelling implementation.
• I was responsible for working with all platforms (S40, S60, Maemo/MeeGo and OVI) as the Music Service representative for FM Radio, Internet Radio and Podcasting client development ensuring that Music Service enablers.

• I was responsible for systematic finding of new possible features for the Nokia Music offering from various sources: Nokia Research Center, Nokia Music IPR Portfolio, 3rd Parties, Nokia OVI Teams and Nokia Devices.
• I was responsible for evaluating these features for Consumer Desirability, Financial Viability and Technical Feasibility. And making quick visualizations for these features.
• Each quarter I presented Music Management with up to three new feature proposals.

• I aligned the User Experience strategies between OVI and Nokia Music
• I was an acting Product Manager for the Nokia Social Media Music project
• I was responsible for User Experience of the New Music Experiences in the Hear new.
• I planned and supervised market studies, idea and concept creation and user validation of these concepts. I also did hands on planning and facilitation of ideation workshops.
• I did a lot of desk research on Music and Radio applications in the field especially in the Japanese market

• I was responsible for the User Experience for all Hear new services: Music player in MC and PC, Music Services. Podcasting and Visual Radio
• I led multisite, multinational User Experience Team (up to 5 people) in Espoo, Finland and Vancouver, Canada. All the related line management duties: recruiting, budgeting and so on.

• I was responsible for the UI for Visual Radio in S90, S60 and S40 devices.
• I participated on the UX target setting for the Visual Radio service
• I planned and supervised Usability tests and Market Studies, drove new features and harmonization for the Visual Radio applications in S90, S60 and S40 devices.
• I did the localization co-ordination of the Station Directory Service for 49 languages
• I studied competing services for the Visual Radio, (EZ-FM, Virtual Radio)
• I participated in the planning of the multi platform strategy of the Visual Radio

• I created a preloaded ringing tone and UI tone strategy for NMP APAC region
• I managed development of preloaded ringing tones and other UI tones by subcontractors
• I negotiated contracts with ringing tone subcontractors, I also renegotiated lower prices for existing contracts with subcontractors
• I managed technical projects e.g. General Midi Sound Bank creation for Nokia phones

• I led User Interface Design Team (up to 16 people) the multicultural team consisted of: UI Graphic Design, UI Localization, Usability and UI Interaction Design
• I recruited, budgeted, trained and planned UI Design activities in NMP Tokyo
• I managed the team for the JNM-01 PDC phone localization and graphic design
• I managed the team for work on APAC version of Nokia 7560 EPOC OS Device UI Design. Series 60 Platform. Symbian OS
• I managed the team on Competitor Product Analysis of UI
• I also managed the UI design of i-mode browser, Java, Japanese editor and polyphonic ringing tone composer design for a mobile phone

- I was responsible for UI Specification for the following Nokia products:8110, 8110i, 6110, 6150, 8810, 7110, 7650, and upcoming WCDMA phone- I specialized in GSM SMS UI Interaction Design- I also designed User Interaction for TTML browser, Calculator, Games, Cell Broadcast, and GSM Supplementary Features- The technical writing was done with Interleaf.

• I implemented simulation Fluidized Bed Gasification and Combined Power Generation programming in Fortran in UNIX OS for APROS simulation program
• I implemented Visual Basic 3.0 programs for text file handling