Tero Putkonen Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Leading team of talented IT professionals onboarding and serving our customers.The M-⁠Files metadata-⁠driven document management platform enables knowledge workers to instantly find the right information in any context, automate business processes, and enforce information control. This provides businesses with a competitive advantage and substantial ROI as they deliver superior customer experiences and higher-⁠quality work with lower risk.

Austin, Tx, Us

Creating, supporting sales and managing portfolio of Managed Service service products to wide range of customers in Europe. Driven by customer value and success.M-Files intelligent information management solutions are disrupting the ECM market with a fundamentally new and unique approach that eliminates information silos by providing quick and easy access to the right data and content from any business system and device.

Austin, Tx, Us

Austin, Tx, Us

Tampere, Fi

BeiZ is a game studio that focuses on developing educational games for children. Check www.lolapanda.com for portfolio of high quality games by Beiz, or find Lola Panda from your appstore.

Tampere, Fi

WordDive is an award-winning educational company specializing in online language learning. WordDive users achieve fluent language skills with an average of 63 hours of exercising. This means you will learn a new language in just 3 months if you exercise 45 minutes five times a week. WordDive has over 400 000 happy users in 150 countries.Read more at www.worddive.com

Tampere, Fi

WordDive is an award-winning educational company specializing in online language learning. Originally developed and launched in Finland, WordDive currently serves users in over 120 countries worldwide, while also providing language learning solutions for corporate and institutional customers. Read more at www.worddive.com

Medikiddy is creating an online platform for children's health record management.

Redmond, Washington, Us

Accountable for the Nokia Store application publishing operations (QA, moderation, signing) and Nokia Publish website, application preload operations (to mobile devices), developer support services, developer documentation and training, and end to end developer product (SDK, platform, Publish website) launch readiness for Nokia X, Asha and Lumia.Leading large multisite and multicultural team, having locations in China, India, US and Finland. Managing multiple vendors and negotiating contracts. Leading development and operational activities, using modern software development methods, participating sprint planning meetings and daily scrum meetings. Internal team up to 70 persons, and whole team over 200 persons with vendor teams. Planning and managing the costs of over XM€ annually. KEY ACHIEVEMENTS- Built highly talented technical team responsible for putting together the developer product coming from different R&D teams, creating documentation, training materials and establishing support services, and verifying the launch readiness of the product. Launched Nokia X developer product successfully in February 2014.- Established Nokia Store application publishing and preload operations in Finland during late 2012. Hired over 30 persons and transitioned the operations from Canada in four months without impacting on-going operations. - Renewed vendor set-up and established operations with a vendor in China to gain cost efficiency and resource flexibility during September-November 2013. - Implemented changes to the processes, ways-of-working and IT systems resulting reduction of application QA and moderation cost by 82% during Q2-Q4 2013. - Across all development and operational teams, ensured that excellent customer (developer) experience is the key driver for the team. Established KPIs to measure service quality, focused improving the end to end customer experience and offering quality against the KPIs.

Espoo, Southern Finland, Fi

This position is the same as current one, however company changed from Nokia to Microsoft in April 2014. Accountable for the Nokia Store application publishing operations (QA, moderation, signing) and Nokia Publish website, application preload operations (to mobile devices), developer support services, developer documentation and training, and end to end developer product (SDK, platform, Publish website) launch readiness for Nokia X, Asha and Lumia.Leading large multisite and multicultural team, having locations in China, India, US and Finland. Managing multiple vendors and negotiating contracts. Leading development and operational activities, using modern software development methods, participating sprint planning meetings and daily scrum meetings. Internal team up to 70 persons, and whole team over 200 persons with vendor teams. Planning and managing the costs of over XM€ annually.KEY ACHIEVEMENTS- Built highly talented technical team responsible for putting together the developer product coming from different R&D teams, creating documentation, training materials and establishing support services, and verifying the launch readiness of the product. Launched Nokia X developer product successfully in February 2014.- Established Nokia Store application publishing and preload operations in Finland during late 2012. Hired over 30 persons and transitioned the operations from Canada in four months without impacting on-going operations. - Renewed vendor set-up and established operations with a vendor in China to gain cost efficiency and resource flexibility during September-November 2013. - Implemented changes to the processes, ways-of-working and IT systems resulting reduction of application QA and moderation cost by 82% during Q2-Q4 2013. - Established KPIs to measure service quality, focused improving the end to end customer experience and offering quality against the KPIs.

Espoo, Southern Finland, Fi

Leading global technical service and consultancy operations. Accountable for the service portfolio and quality of the services. Technical support and consultancy, device logistics, documentation and developer community services to tens of thousands of developer customers. KEY ACHIEVEMENT- Built strong developer community services with the launch of Forum Nokia Wiki and combined community portal gaining 1.5 Million visits monthly. Led the organizational development and renewal to serve developer ecosystem.

Espoo, Southern Finland, Fi

Accountable for the developer community services including documentation, training, discussion board and handling of developer feedback. Ramped up the team and hired new talent to key positions. KEY ACHIEVEMENT- Ramped up the discussion board service. Focused to developer experience and service quality resulting 50% increase in visits and community activity during first half of 2006.

Espoo, Southern Finland, Fi

Accountable for business and application sales channel development in mainland China, Hong Kong, Taiwan and South Korea. Leading team of business development managers responsible for B2B sales activities in mainland China, personally managing the customer accounts in Hong Kong, Taiwan and South Korea.KEY ACHIEVEMENTS- Launched Forum Nokia PRO developer program for mainland Chinese, Hong Kong, Taiwanese and South Korean developers. Recruited leading companies to the program personally selling the business opportunity to them (B2B sales). Exceeded the sales targets set for 2004.- Sourcing top applications to Nokia, embedded to devices and used in marketing campaigns.- Hands-on customer service resulting best satisfaction survey results among all developer companies in developer program globally.- Arranged B2B match-making events for Chinese and international companies resulting business to developer companies and building of high-value relationships with mega-operator China Mobile.- Built a new application sales and distribution channel in Hong Kong, by match-making Nokia Hong Kong team and technology provider. Lead the project from idea selling (Jan 2005) to the start of application sales (Aug 2005). Solved multiple business and technical problems during the project to enable sales.

Espoo, Southern Finland, Fi

Leading the Technical Center Beijing. Accountable for the technical developer support and laboratory services in Greater China region. KEY ACHIEVEMENTS- Established the team and operations in Beijing by hiring Chinese technical experts and setting up the technical laboratory. Laboratory consisting local private GSM network, with base stations, SMSCs, and MMSCs serving key developer customers in mainland China. Core team established in two months, laboratory services up and running after three months.- Coached and promoted leader for the team before moving to next role.