Terra D. Email & Phone Number

Corporate trainer and team manager with over 12 years of combined experience. Profoundly impacts performance through the design and deployment of training programs. Highly organized and goal-oriented with a strong focus on final outcomes. Industry experience includes commercial real estate operations, marketing and training, healthcare and medical companies, including radiology physician association. New Hire Training • On-the-Job Training/Go-Live Activations/Floor Support • Coaching • Curriculum Development • Call Center Management • Customer Service • System Improvement (Salesforce, Access) • Process Improvement • Radiology Scheduling (Epic) • Script Writing (Call Center) • New Campaign/Client Implementation • Team Direction and Motivation • Project Management • Pharmaceutical • Manufacturing Contact Information:---------------------------Terra Dworaczykterra.fortworth@gmail.comACHIEVEMENTS:Background in management, including an Assistant Director role. Delivered software trainings for end users in 8 countries. Delivered concise information by providing real-life scenarios and exercises while addressing weak points. Worked with physicians to improve quality compliance metrics and standardize radiology patient results. Launched and managed call center programs; including team training and program development. Built relationships with call center employees. Provided performance expectations; monitored performance to enhance development. Facilitated end user process improvements by defining needs to software administrators.

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  Marketing Manager

  Vision Commercial Real Estate

  Jul 2022 - Present