Terrah Olson Email & Phone Number

• Transitioned roles from Logistics to Support to assist with the high volume of incoming video calls to the Support line
• Provided support as the only video operator in the Pacific time zone.
• Aided the Support team in creating and updating Support cases/tickets in SalesForce
• Responded to incoming customer emails to Support, and answered questions/provided guidance for issue resolution regarding their account or app
• Provided troubleshooting steps from initiation to completion to customers’ issues regarding network or software/hardware

2105 South Bascom Avenue Suite 160 Campbell, CA 95008

• Manage all orders shipped within North America, which includes testing product, packing, shipping and keeping ERP records
• Responsible for processing and receiving RMAs within North America and testing and shipping replacements
• Create product and display kits for use at North American trade shows
• Support approximately 15 sales reps across the US in fulfilling orders and testing and assembling demo kits for potential customers
• Take weekly inventory counts for US stock, and quarterly stock checks against ERP system
• Assists new customers with “demo calls” (testing newly installed systems for the first time)

649 Front Street Suite 200 San Francisco, CA 94111

• Supports approximately 15 account development representatives in scheduling demonstration appointments
• Manages the calendars of seven technicians via Microsoft Outlook
• Creates, distributes and processes technician’s work orders
• Creates and schedules installation and repair tickets and appointments
• Calculates and submits daily mileage for technicians
• Requests third party installations or repairs when end user is outside local area

Scotts Valley, CA

• Created ads, flyers and coupons for newsletters and sponsored events using PhotoShop
• Created monthly newsletters using Constant Contact
• Created weekly spreadsheets of social media data (New Facebook/Twitter followers, etc.) for online and retail stores
• Posted daily articles relevant to the business on social media using Sprout Social
• Designed and created business cards
• Worked primarily on a Ma

Redwood City, CA

Primary order processor in company, averaging 12+ orders hourly Responsible for processing and following through with returns Responsible for responding to customer service inquiriesCreated sales and purchase agreements and contracts Handled all shipping logistics Filed sales and purchase contracts and documentation Took weekly inventory

San Jose, CA

Assisted the CFO of the company and other senior employees in any overflow tasks Scheduled conferences and meetings, including annual investors conference in which I booked hotel rooms and meeting space for 80+ guests and was responsible for guest check-in at the event itselfCreated and sent correspondence letters and invoicesAssisted with month-end.

Created daily productivity spreadsheets of team performance for loan officersCreated and distributed contracts and other documentation for home buyersEvaluated month-end loan closingsConsistently lead the assisting team in daily inbound calls taken (80+ per day)

Top order processor in company, averaging 10+ orders hourlyPerformed as a reliable go-to resource for the departmentAssumed the responsibilities of two colleagues upon their departureCreated sales and purchase agreements and contractsHandled all shipping logisticsFiled sales and purchase contracts and documentationTook inventory

Aa, Communications

I received an Associate of Arts degree in Communications

Diploma, High School/Secondary Diplomas And Certificates

Received a high school diploma