Naterra Houston Email & Phone Number

Dallas-Fort Worth Metroplex

Createed, launched, and continuously enhanced preventative quality and food safety management systems by identifying and eradicating threats to the customer and the brand.Identified ways to make products and procedures better by focusing on value-added tasks and establishing reliable metrics for monitoring progress.Established procedures and framework to guarantee a more consistent and repeatable end product.Guided supplier teams in the development and implementation of system-wide quality enhancement strategies, utilizing best practices, benchmarking, etc.Coordinated with vendors directly to secure the right supplies for carrying out the product quality strategy.Coordinated with the menu-innovation team and operations to implement changes in product sources or preparation methods as needed to maintain Canteen standards for completed goods.Demonstrated knowledge of current tools and methods to monitor and improve product quality and safety is maintained.

Streamline reporting processes and elevate the quality of financial statements through diligent analysis and critical thinking.Maintain a pristine standing for healthcare providers by overseeing the credentialing process and ensuring all licenses and certificates were up-to-date and in good standing.Elevate the efficiency of scheduling and travel arrangements by flawlessly coordinating meetings and ensuring all details were taken care of.Contribute to the company's success by collecting and analyzing data to create insightful reports that informed better processes and practices.Provide essential administrative and clerical support to ensure seamless operations and maximize productivity.Commit to ongoing education to stay ahead of the curve, mastering medical terminology and staying informed on industry best practices.Manage accounts with precision and ensured timely payment of invoices to maintain positive financial standing.

Dallas, Texas, United States

Carry out thorough evaluation and assessment of customer accounts to check for completeness, identify inconsistencies and tailor effective and viable solutions to fix the issues.Streamline the operations of the office by developing, implementing, and updating office policies, procedures and standards, thus creating a basis for continuous improvement in the workplace.Plan, coordinate and launch a series of “cradle-to-grave" events for the office; handled all event itenaries and ensured all expenses remained under specified budget.Perform inventory control; procure supplies when necessary to maintain stock levels and prevent understocking; order office equipment for replacement to ensure the seamless running of the business operations.Influence senior management decision-making through the preparation of concise letters, presentations, and monthly reports.Process and accurately record cash, checks and credit card transactions; check for discrepancies through consistent reconciliations; review customers’ payment plan and history for the collection of due payments.

Outlined call-handling standards and recording procedures; created understandable point-of-reference materials, such as scripts and commonly asked questions, to help employees meet, exceed, and even anticipate customers' expectations.Kept abreast of evolving policies and informed higher-ups and team captains of their impact on productive operations.Constantly checked in on agents' and teams' progress to make sure they were meeting their productivity goals and providing excellent service; presented agents with constructive comments on their performance, offered opportunities for learning or mentoring, and taken appropriate corrective action, when required.Explored the underutilized capabilities of over 60 employees; trained and developed their customer service skills using role play, detected low performances, and designed effective training to boost productivity,Conducted training in customer service skills, for 60+ newly hired employees, using role play to develop good customer handling techniques.Promoted to supervisory position due to stellar performance; handled escalated customer complaints using creative problem-solving to determine root cause and implement solution in accordance with company standards.Collaborated with other members of the management team and supervisory staff to assist frontline employees in providing excellent service to customers.Reviewed, approved, and processed timecards in the payroll system under set deadlines.

Recognized specific client requirements, provided necessary clarification, and investigated relevant policies and guidelines to develop effective responses to customer issues.Successfully handled high call volumes and ensured accurate recording of all relevant data in accordance with established practices, policies, and protocols.Attended and contributed to educational conferences aimed at fostering professional growth and maximizing efficiency.Coordinated with clients to find solutions to billing problems, including double-checking data and correcting any mistakes.

Certified Accounting/Bookkeeping

Service Strategies

Diploma, General Studies

Certification, Office Accounting Specialist