Javier S. Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Parcel Pending is the global leader in smart locker solutions.• Scored consistent 80%+ Customer Satisfaction Score (CSAT) from onboarding 10 mid-market customers including UC Law San Francisco, Spalding University, Western Governors University, and Lidl US.• Increased Net Promoter Score (NPS) from 0 to 50 over 3 months by changing webinar format from script reading to outline leading, engaging instructors’ personalities and polling and surveying audience.• Readied Customer Relations Lead for Customer Success Manager role by planning and executing 1:1training, shadowing, and rehearsals over 5 weeks.• Produced 8 video tutorials that addressed the most common training requests from customers and 5 PDF guides that facilitated customer and employee onboarding.

Orlando, Florida, United States

Stova enables companies to run highly engaging in-person, virtual, and hybrid events.• Onboarded 1-5 mid-market clients a week on the Registration, Website, Marketing, and Survey solutions including Hasbro, Stanford University, Turning Point USA, and St. Jude Children’s Research Hospital.• Restored the confidence of 2 clients over technology challenges by engaging Account Managers andTechnical Support and staying in touch with clients throughout resolution.• Leased out $250,000 worth of lead capturing technology by collaborating with Sales, Marketing, and IT at the Natural Products Expo West trade show with 57,000 registered attendees and 2,700 exhibitors.• Led first client call at 7 weeks, onboarded 32 new clients and earned performance bonus at 6 months.

Orlando, Florida, United States

Stellar MLS provides the most robust real estate software products in Central Florida.• Facilitated weekly on-site software and compliance training to groups of 5 to 55 real estate professionals at seven REALTORS® associations in Central Florida.• Scored consistent 90% customer satisfaction in my training, leading to 84% of all customers valuingtraining and 78% of all customers extremely satisfied with Stellar MLS in 2019.• Ensured platform adoption by presenting industry solution to 75 real estate professionals at the Puerto Rico Association of REALTORS®, successfully overcoming resistance to change.• Delivered 40 online video tutorials in Spanish to engage the growing Hispanic REALTORS® community.

Orlando, Florida, United States

Orange County Library System fosters personal growth for over 4 million visitors annually.• Built adults’ confidence around computers by facilitating 35 monthly computer classes that covered Word, Excel, PowerPoint, QuickBooks, Photoshop, Illustrator, and the Internet.• Recognized by Board of Trustees for authoring promo video highlighting the library’s community value.• Praised by CEO for ability to teach adults, and for producing engaging work while upholding the library values.

Fort Lauderdale, Florida, United States

SmartSource provides computer and audiovisual rental equipment with 20 locations nationwide.• Delivered superb client experiences by configuring audiovisual equipment rentals, rehearsing presentations with clients, and by providing fast, on-site technical support at corporate events.• Delivered accurate inventory to Sales by coordinating equipment returns and tracking tags.• Facilitated $20,000 drone sale by interpreting English/Spanish demo between US vendor and LATAM buyer.• Established trust between US vendor and LATAM distributors by interpreting English/Spanish workshop.• Interpreted immigration interviews for couples applying for U.S. Green Cards.• Translated marketing materials from English to Spanish for Home 1st Lending Account Manager.• Completed BBA in Marketing at Florida Atlantic University, Davie Campus.

Orlando, Florida, United States

SunTrust and BB&T combined to form Truist, the sixth largest U.S. bank.• Made Top 5 out of 8 analysts training business clients on the new online Treasury Manager platform.• Tested 400+ Automated Clearing House (ACH) files during conversion to new online Treasury Manager system.• Prevented client frustration using active listening, and concise communications during difficult calls.• Generated praise for management by handling Spanish-speaking clients.

Detroit, Michigan, United States

DTE Energy develops and manages energy-related businesses and services nationwide.• Developed a shared Excel calendar to manage 4 training facilities with a combined 250-people capacity, supporting the work of 6 corporate trainers daily.• Collaborated with 2 coordinators in planning and successfully executing a 200-attendee book launch event that involved subject matter experts, the press, attendees, musicians, audiovisual technology, and catering.• Saved $6,000 worth of estimated annual loses by implementing an inventory circulation tracking system.• Facilitated management decisions by digitizing paper surveys using Optical Mark Recognition technology.• Authored and delivered audiovisual technology workshop to colleagues to transition to trainer role.