Terran Watson Email & Phone Number

Wichita Falls, TX, US

• Brought over 4 years of results-driven experience in property management to a struggling community with below average occupancy.
• Write and execute lease documents, oversee rent payments, and resolve tenant concerns efficiently.
• Proven ability to enhance tenant satisfaction through effective communication and proactive problem solving.
• Dedicated to maintaining high occupancy and fostering positive tenant relationships, which reduced overall turn-over rate,
• Conduct tenant screenings, including background checks, income verification, and credit assessments, ensuring compliance with leasing criteria.
• Proficient in using property management software such as Yardi, Entrata, RentPage, and Bluemoon.

• Represented Bread Financial, serving as a liaison between numerous companies and their customers, effectively resolving medium to high balances on delinquent accounts within a remote call center environment.
• Accurately recorded every collection activity in the CRM system to maintain precise records and achieve full FDCPA and FCRA compliance for more than 200 new accounts daily.
• Exceeded monthly collections average by totaling $25,000 or more on delinquent accounts by resolving billing issues quickly and setting up payment plans where needed.
• Held an average rate of 84% of debt successfully recovered for every account worked.
• Maintained a quality assurance score of 92% by consistently meeting monitored call standards and ensuring accurate documentation.

• Specializing in basic obedience, reactive, and aggressive dogs of all ages and sizes.
• Retained a conversion rate of 80% from online questionnaires to clients by responding promptly, resulting in a higher number of quarterly board and train dogs.
• Utilized new training techniques acquired from previous trainers to effectively handle more difficult or aggressive cases.
• Safely assessed and diagnosed different behavioral issues.
• Successfully trained all canines to the company’s standards and formulated efficient training strategies to ensure clients’ long-term success.

• Worked for a new, Class-A luxury property in lease-up phase; single-handedly took the occupancy from 21% to 90% in 8 months during COVID restrictions.
• Retained an average closing ratio of 60% or higher by effectively addressing objections and demonstrating extensive knowledge about the property, consistently surpassing monthly leasing targets.
• Received numerous 5-star ratings for my customer service, leading to improved online visibility and higher percentage of prospective residents.
• Maintained high occupancy levels by effectively managing maintenance staff to ensure timely completion of work orders and minimizing notices to vacate, leading to an average occupancy rate of 95%.

• Starting as a leasing specialist, I was the face of a 400 unit, class B property in the Northern Colorado region.
• Performed daily outreach, resulting in 50% increased traffic to the property’s website, which brought in more touring prospects.
• Produced and managed all marketing materials, including website updates, flyers, and resident events.
• Maintained a 3-1 tour to lease ratio, effectively holding our occupancy rate above 89%.
• Directly coordinated with maintenance staff to verify move-ins and move-outs went smoothly, resulting in higher resident retention rates.

• Assisted hundreds of seniors aged 55 and older by teaching independent living skills and utilizing assistive technology which improved their quality of life.
• Responsible for creating and managing the program's website, all marketing materials, and optimizing our email newsletters, which contributed to maintaining consumer retention at over 75%.
• Within a span of 4 months, I successfully acquired more than 200 new clients through strategic promotion of our services at public speaking events that I organized.
• Increased program visibility by holding five monthly support groups across northern Colorado, which increased our overall consumer base.

• Proficient in taking high volume incoming and outgoing phone calls in a remote call center environment for Verizon Wireless.
• Qualified and sold new customers a wide variety of products resulting in over $20,000 worth of sales in just one month.
• Reduced number of technical tickets by naming advanced phone issues correctly, increasing customer confidence.
• Effectively handled customer complaints without escalation and was recognized for my customer service multiple times.