Terrance Davis work email
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Terrance Davis personal email
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● 15 years of experience with deployment, setup, training, and subject matter expert of Apple and Android smartphones and personal hotspots● Ten years of technical customer support, providing software, hardware, and technical support Customer Service and Sales● Proficient with AirWatch MDN (Mobile Device Management) tools, Multi-Factor Authentication, and VPN (Cisco AnyConnect, Pulse Connect) setup● Praised for public speaking and training with both technical and nontechnical users in person, by phone, email, and live web conferencing● Proficient with Microsoft Exchange, Active Directory, Windows Event Manager● Proven success in rapidly diagnosing, troubleshooting and resolving client issues● Proficient with Adobe Premiere, Audition, After Effects, and Photoshop.● Experience supporting Windows 7, 8, Windows 10, 11.● Proficient with Microsoft Office 2013, 2016, and Office 365● Skilled with Google Workspace● HDI Support Center Analyst Certified
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Information Technology SpecialistFcx Performance Mar 2022 - PresentColumbus, Ohio, Us -
Information Technology ContractorVaco Enterprise Llp Sep 2021 - Mar 2022Hyderabad, Telangana, In -
Is Service Desk AnalystNationwide Children'S Hospital Mar 2020 - Aug 2021Columbus, Oh, Us● Responsible for assisting with implementation of system software and/or hardware changes, and serving as a resource to users regarding application functionality.● Maintains the operation and maintenance of hospital information systems.● Experience troubleshooting and resolving technical problems for remote users using Dameware remote control software.● Trained users how to use Citrix Workspace, Microsoft Office applications. Use of ServiceNow for service desk incident ticket tracking -
Service Desk AnalystNetjets Oct 2015 - Mar 2020Columbus, Oh, Us● Responsible for providing tier one/ two/ three support for NetJets team members for: application, PC, laptop, peripherals, cellular phones, iPad and other telecommunications devices for all NetJets subsidiaries.● Vendor Management for acquiring and recycling Mobile devices and Tablets.● Performs device management and inventory using AirWatch Mobile Device Management software. Experience troubleshooting and resolving technical problems for remote users using DameWare: Remote Access Software. ● Trained users how to use Cisco AnyConnect Mobility Client (VPN) service. Use of ServiceNow for service desk incident ticket tracking.● Account creation using Active Directory. Uses LanSweeper, Splunk software for application management, security, and troubleshooting.● Maintains a knowledge-based system of common reported problems and resolutions. -
It ContractorComresource Jul 2015 - Oct 2015Columbus, Ohio, Us● Responsible for providing tier one/ two/ three support for NetJets team members for: application, PC, laptop, peripherals, cellular phones, iPad and other telecommunications devices for all NetJets subsidiaries.● Experience troubleshooting and resolving technical problems for remote users. Trained users how to use Cisco AnyConnect Mobility Client (VPN) service. ● Use of ServiceNow for service desk incident ticket tracking. Analyze data to build investigative reports to identify trends and continuously mitigate fraud risks and financial liability● Maintains a knowledge-based system of common reported problems and resolutions. -
Fraud Investigation CoordinatorVerizon Apr 2013 - May 2015Basking Ridge, Nj, UsAnalyze potential security violations and customer activity to terminate fraudulent usage; successfully ensuring resolution, account retention, and minimizing financial risksProvides technical assistance by troubleshooting equipment and programming new authentication codes after breach attempts into the Verizon NetworkUses conflict resolution skills to resolve escalated internal and external customer concernsTake ownership of consumer and business credit disputes and fraud claims ensuring an accurate, timely resolution while adhering to the Fair Credit Reporting ActAnalyze data to build investigative reports to identify trends and continuously mitigate fraud risks and financial liabilityAudits security violations, including operational errors, to drive and execute solutions to prevent financial loss -
Business And Government Customer Operations CoordinatorVerizon Nov 2009 - Apr 2013Basking Ridge, Nj, UsPerformed trouble shooting and resolved issues regarding order status, pricing, delivery, activations, device, and software set-upFacilitated Tier II Technical Support, systems, and sales training via classroom and webinar sessionsRoutinely exceeded call –handling goals. Averaged a 97% first call resolution ratio, while handling 48 calls daily – well above the goal of 30 Received “leading” ratings on performance reviews each year, with top marks in first call resolutionAssisted internal and external customers by communicating product information and technical answers in a clear and concise mannerInitiated and completed trouble tickets using BMC Remedy Action Request SystemsServed as a Subject Matter Expert and mentor for the call quality of 70 new hires regarding company processes and systems
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Data Technical Support CoordinatorVerizon Jun 2007 - Nov 2009Basking Ridge, Nj, UsProvided technical support for customers who use data products and voice servicesPerformed troubleshooting for hardware/ software issues; identified network/ application issuesProvided information on how to set-up data products such as PDAs, Data cards and SmartphonesUsed trouble ticketing system for tracking customer interaction and problem resolutionServed as a Subject Matter Expert and mentor for new hires
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Customer Service RepresentativeVerizon May 2006 - Jun 2007Basking Ridge, Nj, UsAnalyzed customer accounts to suggest products based on concerns and needsResponded to high volume of inbound calls from customers regarding their cellular phone serviceResearched and resolved billing & service equipment issuesProvided expert knowledge on products and servicesMade informed business decisions while keeping a balance between meeting customer needs and maintaining a focus on company profit
Terrance Davis Skills
Terrance Davis Education Details
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The Ohio State UniversityGeneral -
The Ohio State UniversityCommunications
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North Virginia Community College
Frequently Asked Questions about Terrance Davis
What company does Terrance Davis work for?
Terrance Davis works for Fcx Performance
What is Terrance Davis's role at the current company?
Terrance Davis's current role is IT Specialist at FCX Performance.
What is Terrance Davis's email address?
Terrance Davis's email address is te****@****ail.com
What schools did Terrance Davis attend?
Terrance Davis attended The Ohio State University, The Ohio State University, North Virginia Community College.
What are some of Terrance Davis's interests?
Terrance Davis has interest in Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Terrance Davis known for?
Terrance Davis has skills like Customer Service, Telecommunications, Wireless, Call Centers, Troubleshooting, Customer Experience, Customer Retention, Microsoft Office, Training, Team Building, Technical Support, Cellular Communications.
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