Information Technology Specialist
Current
Mar 2022 - Present
AeroLeads people directory · profile
Terrance Davis Email & Phone Number
IT Specialist at FCX Performance
at
FCX Performance
1 work email found
@fcxperformance.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
IT Specialist at FCX Performance
Location
Columbus, Ohio, United States
Who is Terrance Davis? Overview
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Quick answer
Terrance Davis is listed as IT Specialist at FCX Performance at FCX Performance, based in Columbus, Ohio, United States. AeroLeads shows a work email signal at fcxperformance.com and a matched LinkedIn profile for Terrance Davis.
Terrance Davis previously worked as Information Technology Specialist at Fcx Performance and Information Technology Contractor at Vaco Enterprise Llp. Terrance Davis holds Communication, General from The Ohio State University.
Company email context
Email format at FCX Performance
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{first_initial}{last}@fcxperformance.com
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AeroLeads found 1 current-domain work email signal for Terrance Davis. Compare company email patterns before reaching out.
Profile bio
About Terrance Davis
● 15 years of experience with deployment, setup, training, and subject matter expert of Apple and Android smartphones and personal hotspots● Ten years of technical customer support, providing software, hardware, and technical support Customer Service and Sales● Proficient with AirWatch MDN (Mobile Device Management) tools, Multi-Factor Authentication, and VPN (Cisco AnyConnect, Pulse Connect) setup● Praised for public speaking and training with both technical and nontechnical users in person, by phone, email, and live web conferencing● Proficient with Microsoft Exchange, Active Directory, Windows Event Manager● Proven success in rapidly diagnosing, troubleshooting and resolving client issues● Proficient with Adobe Premiere, Audition, After Effects, and Photoshop.● Experience supporting Windows 7, 8, Windows 10, 11.● Proficient with Microsoft Office 2013, 2016, and Office 365● Skilled with Google Workspace● HDI Support Center Analyst Certified
Listed skills include Customer Service, Telecommunications, Wireless, Call Centers, and 35 others.
Current workplace
Terrance Davis's current company
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9 roles
Terrance Davis work experience
A career timeline built from the work history available for this profile.
Information Technology Contractor
Sep 2021 - Mar 2022
Is Service Desk Analyst
- Responsible for assisting with implementation of system software and/or hardware changes, and serving as a resource to users regarding application functionality.
- Maintains the operation and maintenance of hospital information systems.
- Experience troubleshooting and resolving technical problems for remote users using Dameware remote control software.
- Trained users how to use Citrix Workspace, Microsoft Office applications. Use of ServiceNow for service desk incident ticket tracking
Mar 2020 - Aug 2021
Service Desk Analyst
- Responsible for providing tier one/ two/ three support for NetJets team members for: application, PC, laptop, peripherals, cellular phones, iPad and other telecommunications devices for all NetJets subsidiaries.
- Vendor Management for acquiring and recycling Mobile devices and Tablets.
- Performs device management and inventory using AirWatch Mobile Device Management software. Experience troubleshooting and resolving technical problems for remote users using DameWare: Remote Access Software.
- Trained users how to use Cisco AnyConnect Mobility Client (VPN) service. Use of ServiceNow for service desk incident ticket tracking.
- Account creation using Active Directory. Uses LanSweeper, Splunk software for application management, security, and troubleshooting.
- Maintains a knowledge-based system of common reported problems and resolutions.
Oct 2015 - Mar 2020
It Contractor
- Responsible for providing tier one/ two/ three support for NetJets team members for: application, PC, laptop, peripherals, cellular phones, iPad and other telecommunications devices for all NetJets subsidiaries.
- Experience troubleshooting and resolving technical problems for remote users. Trained users how to use Cisco AnyConnect Mobility Client (VPN) service.
- Use of ServiceNow for service desk incident ticket tracking. Analyze data to build investigative reports to identify trends and continuously mitigate fraud risks and financial liability
- Maintains a knowledge-based system of common reported problems and resolutions.
Jul 2015 - Oct 2015
Fraud Investigation Coordinator
Analyze potential security violations and customer activity to terminate fraudulent usage; successfully ensuring resolution, account retention, and minimizing financial risksProvides technical assistance by troubleshooting equipment and programming new authentication codes after breach attempts into the Verizon NetworkUses conflict resolution skills to.
Apr 2013 - May 2015
Business And Government Customer Operations Coordinator
Performed trouble shooting and resolved issues regarding order status, pricing, delivery, activations, device, and software set-upFacilitated Tier II Technical Support, systems, and sales training via classroom and webinar sessionsRoutinely exceeded call –handling goals. Averaged a 97% first call resolution ratio, while handling 48 calls daily – well above.
Nov 2009 - Apr 2013
Data Technical Support Coordinator
Provided technical support for customers who use data products and voice servicesPerformed troubleshooting for hardware/ software issues; identified network/ application issuesProvided information on how to set-up data products such as PDAs, Data cards and SmartphonesUsed trouble ticketing system for tracking customer interaction and problem.
Jun 2007 - Nov 2009
Customer Service Representative
Analyzed customer accounts to suggest products based on concerns and needsResponded to high volume of inbound calls from customers regarding their cellular phone serviceResearched and resolved billing & service equipment issuesProvided expert knowledge on products and servicesMade informed business decisions while keeping a balance between meeting customer.
May 2006 - Jun 2007
3 education records
Terrance Davis education
Communication, General
The Ohio State University
Communications
The Ohio State University
Education record
North Virginia Community College
FAQ
Frequently asked questions about Terrance Davis
Quick answers generated from the profile data available on this page.
What company does Terrance Davis work for?
Terrance Davis works for FCX Performance.
What is Terrance Davis's role at FCX Performance?
Terrance Davis is listed as IT Specialist at FCX Performance at FCX Performance.
What is Terrance Davis's email address?
AeroLeads has found 1 work email signal at @fcxperformance.com for Terrance Davis at FCX Performance.
Where is Terrance Davis based?
Terrance Davis is based in Columbus, Ohio, United States while working with FCX Performance.
What companies has Terrance Davis worked for?
Terrance Davis has worked for Fcx Performance, Vaco Enterprise Llp, Nationwide Children'S Hospital, Netjets, and Comresource.
How can I contact Terrance Davis?
You can use AeroLeads to view verified contact signals for Terrance Davis at FCX Performance, including work email, phone, and LinkedIn data when available.
What schools did Terrance Davis attend?
Terrance Davis holds Communication, General from The Ohio State University.
What skills is Terrance Davis known for?
Terrance Davis is listed with skills including Customer Service, Telecommunications, Wireless, Call Centers, Troubleshooting, Customer Experience, Customer Retention, and Microsoft Office.
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