Terrance M. Email & Phone Number

Slidell, LA, US

Greater New Orleans Region

Greater New Orleans Area

This position is responsible for leading the timely installation and service of Quest Diagnostics connectivity products in the client offices. This includes: Managing the timely installation, training, upgrade, relocation or removal of the products. Coordination and implementation of: Phone, DSL, Cable-Modem communication and Cabling. Preparation and.

Greater New Orleans Area

Expedite between 50 phone and email request for help desk per week. Monitor 95 service requests and incidents per week in ticketing system for the VA for VETS program which includes: Military Skills Translator, Career Assessment Tool, Resume Builder, Job Search Tool, Virtual Collaboration Tool, Career Matching Report, Self-Certification, and Case.

This position is responsible for providing end user support and software, hardware. Relies on instructions and pre-established guidelines to identify, research and resolve technical problems presented through Level I Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

Assist staff with installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Works with Help Desk and Network Operations staff as appropriate to determine.

Support as necessary on 24/7 basis to limit system downtime during internal or external outagesInterface with end users/clients regarding all equipment.Provide computer help desk support via telephone communication with end users.Perform diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.

Repair, troubleshoot and configure personal computers and printers.Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.Communicate with end users about technical and non technical issues.Interface with end users/clients regarding all equipment problems to insure client is satisfied with.

Install, configure and support Dell and HP products for major health care network.Technical support for hardware and software on all Dell and HP products.Deploy hardware and software to clinic and hospitals throughout the region.Maintain daily trouble ticketing system log.Maintain equipment inventory database.Install wireless technology.

Installed, configured and supported LAN, WAN, and internet.Maintained network hardware and software.Monitored network to ensure availability to all systems.Performed necessary maintenance to support network availability.Provided technical assistance system users.Provided assistance concerning the use of computer hardware and software; including printing.

Naval Amphibious Base Little Creek

preparing, typing and routing correspondence and reports;organizing and maintaining files;receiving office visits and handling telephone communications;operating personal computers, word processing, duplicating, audio-recording and other office machines;performing office personnel administration;maintaining records and official publications;performing.

Bachelor Of Science - Bs, Management

High School, Secondary Diploma Programs

Bachelor Of Science - Bs, Management, 3.92

Activities and Societies: Golden Key International Society

Master Of Business Administration - Mba