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Directed the strategic development and execution of Retail Cannabis store openings across multiple provinces, including 71 new Tokyo Smoke locations across Ontario. Lead a team of direct report NSO project managers through end-to-end store opening processes. Manage hiring and recruitment processes to build a high-performing, customer-oriented workforce in accordance with company values and goals. Facilitate strategic planning, budgeting, project management, and acquisitions, among other operational functions. Liaise with AGCO compliance officials to ensure that stores meet all safety and quality standards in terms of construction, acquisition, sales, and closure procedures.

Spearheaded the development and execution of 6 new Tokyo Smoke Retail Cannabis store openings in a single month, working closely with store owners and store management teams to develop the Tokyo Smoke brand and selling system and ensure smooth store openings within budgetary and time constraints. Oversaw staff hiring and recruitment processes and personally coordinated in-store employee training programs. Facilitated scheduling, budgeting, task delegation, performance management, and regulatory compliance. Conducted regular Loss Prevention audits, analyzing operational efficiency, revenue/sales targets, and staff performances to ensure prompt detection of arising issues and facilitate problem-solving.

Represented one of the most successful cannabis stores in Toronto with roughly $100K daily revenue and a 6+ month lineup. Partnered with the Store Manager to facilitate in-store operations related to staff development, revenue/sales growth, brand visibility, and customer service. Supported performance management through hiring, recruitment, and ongoing coaching for staff. Drove increasingly high revenue/sales achievements by developing cost-effective strategies for labour, supplies, inventory, and other areas of business operations. Assisted with in-store product and merchandise management, ensuring high levels of brand visibility and customer engagement.

Led the development of a new industry in Canada by opening the first legal dispensary in the country and building Canopy Growth Corporation into a key industry player. Managed 7 new store openings for multiple locations across the country and provided ongoing operational support through performance management, compliance monitoring, and regular audits. Created planograms for all in-store areas to boost brand visibility and consumer engagement in the placement of merchandise/products. Planned and executed a damage/destruction auditing process nationwide. Contributed to high-level projects, including the development and implementation of new Standard Operating Procedures (SOPs).

Planned, developed, and executed events for high-value clients (e.g., diplomats, politicians, celebrities, etc.), including large-scale weddings and private parties. Coordinated with client representatives, event planners, vendors, and other key stakeholders to create luxurious guest experiences. Drove customer engagement and revenue/sales metrics to 200% business spikes during summer and winter seasons.

Managed a team of 6 sales representatives, directly coordinating group sales and generating leads in remote markets (e.g., resorts, fishing camps, etc.). Executed promotional events and product tastings, such as the Rogers Cup, in close association with LCBO and multiple suppliers. Coordinated agency sales orders through the LCBO's licensee and/or consignment programs. Created and executed an innovative logistics system for delivering products province-wide.

Directed a full range of operational and administrative functions, including payroll administration, scheduling, sales tracking, invoicing, and inventory management. Monitored compliance with AGCO and Ontario Health & Safety regulations. Oversaw the quality of guest relations with a focus on strong customer service, guest satisfaction, and loss prevention.