Terran Williams Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

– Provide advanced technical support for service devision, issue escalation, testing and bug fixing.– Internal and external training initiatives, curriculum development, and technical writing.

Portland, Oregon Area

– Support client implementation and troubleshooting through service requests, client calls, webinars, forums, and other initiatives.– Curriculum development and client training including monthly Launchpad introductory course, Launchpad 200 advanced course, Basecamp pre-conference training.

Portland, Oregon

– Responsible for systems integration, data management, vendor integration and reporting. – Oversaw the year one implementation of Slate for admission starting May 2017. – Design and implement internal process improvements & automations to better facilitate student-centered outreach. – Mentor counselors on developing repeatable processes to meet their program goals and assess their results. – Provide ongoing user training and quality documentation.

Portland, Oregon

– 8 total years serving students and families navigating the college search. Managed a recruitment territory including outreach presentations, travel, liaising with school contacts, evaluating applications and conducting applicant interviews. – Jointly responsible for leadership, development, and day-to-day management of the admission outreach team. – Chief marketing officer for admission. Collaborated to implement multi-channel communication strategies for prospect and applicant segments, growing the prospect pool by 60% and the applicant pool by 40% over two years.

Portland, Oregon

– Orchestrated application review for admission. Led admission committee from reader training to shaping the class.– Designed workflow process for admission evaluators to support the implementation of a document imaging system for online application reading.

Portland, Oregon

– Managed campus visit program and visit staff. Acquired a new dedicated visit program FTE including hire and training. – Proposed, implemented and maintained online event management system, improving visitor registration experience while increasing operational efficiency. – Planned and executed group international travel in Europe with Brandeis, Bryn Mawr and Bennington College.

Portland, Oregon

– Served as regional counselor for students and families in Oregon and the Southwest. Built relationships with high schools, community-based organizations and independent counselors. – Coordinated campus visit program serving over 3,000 visiting prospective student families per year. Conducted hiring, training and scheduling of all categories of admission student workers and volunteers, roughly 100 students per year.

Bachelor Of Arts (Ba), English

Phi Beta Kappa. Senior Thesis completed May 2006.

Coursework Only, Intercultural Communication

Individual coursework completed as a part of SIIC: − Personal Leadership: Turning Knowledge into Competency (2009) with Gordon C. Watanabe.