• Created an Enablement & Optimization Hub with 20+ team members delivering Change Management, Product Enablement, Transformation Management, and Business Process Management capabilities• Building a high-performing team of collaborative people leaders to establish new and elevate existing practices in the Enablement & Optimization space• Establishing an Enablement & Optimization organizational strategy that will drive the empowerment of individual teams, optimizing business and process performance, drive efficiency, and improve adoption of technology

• Created a change management practice to support business changes & technology implementations; built a team of 5 FTEs & a demand-based support model leveraging 6+ consultants to flex capacity as needed• Designed & established a comprehensive organizational approach to change management at Link including case for change, stakeholder assessment, impact assessment, reaction assessment, success and readiness criteria; created training, socialization, and toolkit materials to be leveraged across the firm• Established 18-month change management practice development roadmap that promotes enterprise change maturity• Partnered with senior management & c-suite to focus on the people side of change, including changes to business process, technology, organizational structure and responsibilities; advising and influencing on key business decisions and major change initiatives• Created and implemented change management plans for all major strategic initiatives that maximize transparency and employee adoption while minimizing resistance; developing change strategies resulting in increased benefit realization, value creation, ROI and the achievement of the firm's vision

• Led Change Management at Meta within FinTech, inclusive of a portfolio of 150+ changes & programs; managed 45+ people across 4 teams within Change Management including Strategic Programs, Testing & Control, Change Release Management, and Training teams• Designed & implemented an end-to-end change management function across Anti Money Laundering/Transaction Monitoring, Due Diligence, ID Verification, and Sanctions to promote a culture of innovation while controlling change into a scaled operation of 1900+ people; minimized unpredictable change & impact into a multi-vendor operation to enable optimal resource planning, maintained service level agreements, and regulatory compliance• Launched a change intake program to evaluate change impact prior to implementation, including creation of a Testing team, Control team, Change Review Board, and a centralized change alert process• Transformed Training team by streamlining training request intakes, creating a structured training content development program, and trainer evaluation program to ensure trainers are delivering consistent, accurate, and high-quality training• Enabled training programs to function virtually, inclusive of on-boarding over 1700 people across 4 vendor partners; virtual program has maintained expected time to proficiency targets in comparison to an in-classroom on-boarding experience

• Led the Project Management function in North America & Europe within the Client Engagement organization; direct line managing team of 13 Project & Senior Project Managers across 6 countries• Drove the creation of a Project Management Office in Europe within the Client Engagement/Operations organization; standardized project management processes & ways of working across a previously siloed global organization• Aligned Project Management resourcing demand with Client program pipeline of 50+ business opportunities in North America & Europe

• Managed both client and internal change events in European & Asian markets related to new product launches, product releases, market events, organizational restructures, and process improvement initiatives through cross-functional workshops that result in the development and execution of change management strategies• Maximized return on investment by creating holistic change management strategies inclusive of communications, training, incentives, and consequences that focus on driving user adoption and minimizing effects of anticipated resistance• Integrated change management with LEAN business process improvement programs in 5 countries to minimize change fatigue for stakeholders subjected to various impacts across multiple improvement programs simultaneously• Created change management strategies and execution plans across 20 countries for programs impacting the ways of working of 3700+ client and internal associates• Trained 70+ associates in 12 countries both in-person and virtually on how to leverage change management practices

• Launched the planning of solution content for 11 domestic and international CPG and Retail clients while ensuring solution scope was within client contract parameters; managed end-to-end solution plans for client deployments• Consulted with clients on data needs to enable analytical and data-driven decisions; designed reports and presented use cases to both technical and business audiences• Defined client needs for reporting, data extracts/feeds, and third party data integration; translated business reporting requirements into technical report build specifications

2-year leadership intensive program consisting of four 6-month rotations in various operational and analytic business functions within Global Business Services & Professional Services.Rotation 4: Project Manager - Global Input Operations Enablement• Created a global quality scorecard to measure retailer performance on over 1.6 million stores across the globe• Implemented the global quality scorecard across 6 input platforms and 73 countries to drive high-quality input dataRotation 3: Analyst - General Mills Professional Services • Analyzed General Mills divisional business segments to articulate the drivers of core consumers, shifting of consumer purchasing behavior, consumer segmentation, and brand extension opportunities• Integrated Nielsen RMS, Homescan, and Store Observation data to deliver holistic analytic solutions to General MillsRotation 2: Deployment Manager - North America Output Operations• Designed an Excel-based decision support tool to determine levels of risk during workforce optimization planning• Led financial analysis of consumer research pricing models in 6 countries to identify and recommend costing structure adjustments for Global OperationsRotation 1: Project Manager - Global Operations Performance Enablement• Created and executed an assessment program in 80+ countries to evaluate the usage accuracy of global operational severity ratings; identified non-complying countries and recommended further severity training• Initiated program to drive global standardization of delivery tracking and improved data quality on 1,000+ deliveries

• Championed an ingredient supply study for raw materials at 4 Nestlé Confections & Snacks factories that pinpointed where high-risk sourcing occurred and established a foundation for identifying alternative sources• Created and distributed 72 vendor report cards to identify opportunities for performance improvements