Terra Werner Email & Phone Number

Grand Rapids, MI, US

Worldwide

• Mixed my passion for different art forms and experience in retail to start a business
• Graphic designs and illustrations along with hand-crafted stationery, prints and stickers
• Perform freelance design work and printing for other small business owners
• Sell through online platforms and build pop up shops in various markets

Detroit Metropolitan Area

• Responsible for the overall sales, profitability, customer service, visual strategies, operations, andinventory management for two Michigan locations
• Supervised and motivated cohesive team, providing inspiration through coaching
• Promoted fun environment through communication, teamwork and creativity

(Lincoln Park) Chicago, Illinois

• Primary resource for all HR store functions including payroll, talent management, benefits, hourly scheduling, staffing and compliance
• Lead and empower all team members and peers to help guests discover the joy in everyday life
• Support Store Director in developing a diverse team and promoting a positive work environment
• Create business owners to drive results and achieve business goals
• Contribute unique skill set in retail sales, service and merchandising to drive sales growth and profitability

(Lincoln Park) Chicago, Illinois

• Successfully introduced newest format of Target stores focusing on digitally connected city dwellers and students on the go in the Lincoln Park neighborhood
• Engaged in all planning stages from construction turnover and planogram layout to mass hiring events and team training
• Collaborate with peers to maximize profitability and deliver an amazing looking store
• Oversee daily operations leading an average of 50 team members to improve performance and ensure guests have the best shopping experience possible
• Previously managed all Apparel and Accessories departments and the Instocks process (inventory management) developing guest driven assortment of merchandise provided
• Launched and captained innovative RFID (Radio Frequency Identification) process to keep product stocked to fullest capacity and maintain accurate inventory

(McKinley Park) Chicago, IL

• Previously responsible for overseeing daily operations of a high volume location with annual sales of $42M
• Contributed to overall store increase of 9.77% in sales compared to previous year, ranking #2 in group of 63 stores and ended 2015 with a positive service survey score of 90.45%
• Managed Apparel departments, improving fitting room routines and visual presentation standards
• Increased Ready to Wear department 11.69% and Children’s department 9% in sales, ranking #3 in the group
• Previously supervised all front-end operations with a team of specialty attendants, cashiers, and food services creating a memorable guest experience all while perfecting compliance regulations
• Ambassador of guest loyalty surpassing company goals in acquiring card holders for 2015 fiscal year

Portage, Michigan

• Prior to transferring to Chicago, I led daily operations at a location with annual sales of $29M
• Influenced average of 7 leaders and 50 team members to achieve company goals
• Promoted to Senior Team Leader to carry out Leader on Duty responsibilities within the first year
• Implemented new Store Pick Up program, introduced to store and trained essential team members

Kalamazoo, Michigan

• Managed team of 10 sales associates in Misses, Men’s and Junior clothing departments
• Guided associates in improving merchandise presentation to company standards, assisting customers, maintaining fitting rooms and recovery, and supporting all other departments

Mount Pleasant, MI

• Key holder responsible for solely opening and closing store
• Worked to perfect primary business skills relating back to current University courses
• Managed daily operations while inspiring a team focused on driving sales and results and providing genuine customer service
• Assisted in marketing objectives, visual merchandising, loss prevention, and community engagement
• Received Maurices Business Achievement 101 Certification (management development program)

Mount Pleasant, MI

• Regularly met deadlines and sales goals, created internet and print advertisements, attained new business and built client relationships with strategic sales calls
• Worked alongside local clients to generate media plans for their business and events advertised with student-run University web site and newspaper with a circulation of 13,500 Ad Rep of the Month September, Biggest.

Troy, MI

• Completed summer internship where I dealt with business contracts, published/proofed ad copy and coupons, and performed basic office tasks. Utilized Excel, Salesforce, and MCSII programs