As the Supervisor of the HRSC Inquiry Team (Call Team), I provided tailored guidance and mentorship to empower team members in achieving exceptional performance, driving HRSC metrics to new heights by leveraging insights into patterns, behaviors, and accomplishments. Leading a dynamic team of up to 40 associates during the Workday roll-out for Home Depot at the Human Resource Services Center, I orchestrated seamless operations and ensured optimal productivity. Throughout the critical Nesting period, I meticulously managed New Operation Associates (NOAs), spearheading comprehensive training initiatives, implementing effective management strategies, delivering personalized coaching, and establishing standard practice processes to facilitate the smooth acclimation of Call Team Customer Service Representatives (CSRs). My leadership and dedication were instrumental in fostering a high-performance culture and driving sustainable success within the HRSC environment.Below listed are some of my key Achievements:• Took lead in creating/revising HRSC - Call Team Knowledge Base.• Increased VOA (Voices of Associate) Survey to 91% as People Leader by Inspiring/Celebrating/Developing & Respecting (10-15) associates.• Recognized as Call Team Leader for revolutionizing Quality Assurance Evaluation process, Recognition process, and KPI Metric Requirements.

Complete responsibility & oversight of the day-to-day operations of facilities & staff ensuring all services are effectively delivered to upper management along with office needs being met including janitorial, errands, safety, supplies, security, office communications and general maintenance Prepare & deliver consolidated reporting & reviews of all budget, financial reporting, contracts, expenditures & purchase orders for all companies under the Rainforest Productions Holdings umbrella using QuickbooksResponsible for a/p & a/r, review, identify & resolve any discrepancies in financial reporting Implement new checks/balances processes regarding petty cash & check distribution reporting and proceduresHuman Resources – benefits administration, payroll using ADP on-line application, severance packages, new hire process, including restructure and redefine job descriptions for corporate office staff & interns to establish more effectiveness and efficiency within the officeMaintain the development, preparation, & explanation of the annual facility budget, quarterly forecasting & business plans Redesigned and implemented new filing and organizational system for all areas of storageRedeveloped, created & implemented new & improved Internship Program to increase student participation Proven track record of managing projects to completion using strong analytical, organizational, problem solving & cross functional communication skillsDeveloped, implemented and maintain property facility asset management program including preventative maintenance, service request/repair, & secure monthly income for live/work/play rental propertyCompleted in-depth cost analysis and decreased monthly debt Provide leadership in the creation of efficient & robust operational processes that work for the corporate office Established partnerships within the community, film-television industry leaders & city/state government leadershipProject & Dissolution Management

• Worked alongside Director of Payroll to translate business processes and needs into requirement documentation• Maintenance/Set up of payroll system functions• Test new system interfaces with other internal platforms• Weekly/monthly/quarterly off cycle check runs, miscellaneous and contractually required reporting for unions pertaining to benefits• Reconciliation of union benefits for employees• HRIS functions and daily processing request• Experienced in JD Edwards and report writing using Hubble software• Workday core team member for implementation and an HR resource• Positioned as primary liaison between Fox and a multitude of Union Directors and Union Freelance Employees contracted with the organization• Worked with Directors and Managers and to resolve Accounting, Payroll and Accounts Payable problems, improve operations and provide exceptional customer service• Designed and prepared benefit reports, studies and related documentation• Managed, supported and grew business relationships with new and existing Union and developed strategies to increase efficiency and integrity in benefit reporting• Resolved complaints and issues involving both contractual benefits and union freelance employees

As the Supervisor of the HRSC Inquiry Team (Call Team), I provided tailored guidance and mentorship to empower team members in achieving exceptional performance, driving HRSC metrics to new heights by leveraging insights into patterns, behaviors, and accomplishments. Leading a dynamic team of up to 40 associates during the Workday roll-out for Home Depot at the Human Resource Services Center, I orchestrated seamless operations and ensured optimal productivity. Throughout the critical Nesting period, I meticulously managed New Operation Associates (NOAs), spearheading comprehensive training initiatives, implementing effective management strategies, delivering personalized coaching, and establishing standard practice processes to facilitate the smooth acclimation of Call Team Customer Service Representatives (CSRs). My leadership and dedication were instrumental in fostering a high-performance culture and driving sustainable success within the HRSC environment.Below listed are some of my key Achievements:• Took lead in creating/revising HRSC - Call Team Knowledge Base.• Increased VOA (Voices of Associate) Survey to 91% as People Leader by Inspiring/Celebrating/Developing & Respecting (10-15) associates.• Recognized as Call Team Leader for revolutionizing Quality Assurance Evaluation process, Recognition process, and KPI Metric Requirements.

Bank ReconciliationPosted journal entries in SAP General LegerPrepared various month-end financial reports and quarterly financial forecasting reports using SAP and provided to managementAssisted with month-end and year end closingAccounts Payable data entry in SAP for freight invoicesPayroll – ADP data entry of 401K deductionsReviewed and identified any discrepancies in financial reporting Assisted with preparation of other reports provided to managementPrepared month-end budget summary reportsSAP Reporting Downloads