Terree' Wakefield-Wright Email & Phone Number

Atlanta, GA

• As the Supervisor of the HRSC Inquiry Team (Call Team), I provided tailored guidance and mentorship to empower team members in achieving exceptional performance, driving HRSC metrics to new heights by leveraging.
• Took lead in creating/revising HRSC - Call Team Knowledge Base.
• Increased VOA (Voices of Associate) Survey to 91% as People Leader by Inspiring/Celebrating/Developing & Respecting (10-15) associates.
• Recognized as Call Team Leader for revolutionizing Quality Assurance Evaluation process, Recognition process, and KPI Metric Requirements.

Greater Atlanta Area

Complete responsibility & oversight of the day-to-day operations of facilities & staff ensuring all services are effectively delivered to upper management along with office needs being met including janitorial, errands, safety, supplies, security, office communications and general maintenance Prepare & deliver consolidated reporting & reviews of all.

Los Angeles, California

• Worked alongside Director of Payroll to translate business processes and needs into requirement documentation
• Maintenance/Set up of payroll system functions
• Test new system interfaces with other internal platforms
• Weekly/monthly/quarterly off cycle check runs, miscellaneous and contractually required reporting for unions pertaining to benefits
• Reconciliation of union benefits for employees
• HRIS functions and daily processing request

Burbank, California

• As the Supervisor of the HRSC Inquiry Team (Call Team), I provided tailored guidance and mentorship to empower team members in achieving exceptional performance, driving HRSC metrics to new heights by leveraging.
• Took lead in creating/revising HRSC - Call Team Knowledge Base.
• Increased VOA (Voices of Associate) Survey to 91% as People Leader by Inspiring/Celebrating/Developing & Respecting (10-15) associates.
• Recognized as Call Team Leader for revolutionizing Quality Assurance Evaluation process, Recognition process, and KPI Metric Requirements.

Louisville, Kentucky Area

Bank ReconciliationPosted journal entries in SAP General LegerPrepared various month-end financial reports and quarterly financial forecasting reports using SAP and provided to managementAssisted with month-end and year end closingAccounts Payable data entry in SAP for freight invoicesPayroll – ADP data entry of 401K deductionsReviewed and identified any.

Master'S Degree, Business Administration And Management, General, 3.5

Graduated with my MBA holding a 3.5 GPA and was on the Dean's List multiple times during my undergraduate degree - BSBA.

Bachelors Of Science, Business Administration, 3.0