Terrell Edmonds Email & Phone Number

Baltimore, Maryland

Oversee daily operations including, but not limited to, processing and receiving product orders, managing large amounts of inventory and controlling costs, recruiting and coaching team members to ensure quality talent and accountability, all while providing the highest quality customer service to differentiate and promote the company brand in a very high paced environment.

Gambrills, Maryland

Ordered, tracked, and organized all inventoryProvided excellent customer service and addressed problems quickly and efficientlyProvided leadership to the staff in a high volume restaurantScheduled and submitted weekly schedulesEnforced all state and company policies and procedures for sanitation and food qualityPrep from scratch sauces, salads, pasta, and seafood.

Baltimore, Maryland Area

• Responsible for generating ideas, and executing policies to build sales through partnering with community organizations and businesses• Overall shift execution through delivery of outstanding guest service in a casual dining establishment by offering friendly interaction, requesting feedback on individual dining experiences, providing immediate attention to customer complaints and communicating with staff• Responsible for keeping controllable costs low• Ensured hiring and retention of quality service team employees through continual training, motivation, team building, and development on providing 100% guest satisfaction• Handled the tasks of identifying food items that need to be ordered and updated the budget estimation to the manager, kept track of food cost & waste food• Measured and evaluated service standards, on a regular basis, by using various feedback tools, and developed and implemented plans for continuous service improvements• Created staff schedule that reduced costs by emphasizing multi-tasking.• Directed and coordinated the organizations goals and objectives• Increased sales by emphasizing store cleanliness and attention to customer service

Baltimore, Maryland

Hired in as an employee. Promoted to Shift Leader and Assistant Manager in 2 years then to General ManagerIdentified by KFC leadership as being in the top 10% amongst peers. Awarded team member of the month 5 times; always provided exceptional customer service Prepared and executed production and financial goals, resulting in increased sales by 20% Through a measurable approach to savings, reduced food cost to less than 27% Sent to a new store and quickly reduced employee turnover by 30% Hired, trained and managed 2 Shift Leaders, 2 assistant managers and 17 employees in FOH and BOH duties

Education record

Hs, Mixed Media