Terrell Harper Email & Phone Number

Responsible for completing PC Setups to over 20,000 FIELD and HOME OFFICE users. Duties include setup of new equipment, configuring software, for use while testing to ensure each appliction is installed, configured and working properly. Troubleshooting and resolving application issues while escalating to proper department when necessary. Ship configured devices. Manage daily inbound and outbound shipments. Installation and configuration of software applications including MS Windows 7, MS Windows 10, MS Office, MS Outlook, and numerous in-house applications. Support using remote control tools for assisting with backups and troubleshooting. Work with other teams to provide analysis and research needed to resolve the technology issues presented to team.

Waukesha, Wisconsin

Proactively manage and maintain client infrastructure for variety of clients. desktop support through remote sessions and onsite support. Maintain proper backups and recovery. Server administration including Exchange 2007, 2010-Server 2003, 2008 and small business. Hardware/Software configuration.

11919 W Bluemound Rd

Responsible for the monitoring and troubleshooting of client networks including servers, workstations, printers, email, mobile devicesSet up of email accounts through Exchange Server 2003, 2007, 2010 using Outlook 2003, 2007, 2010Set up VPN and Remote connections for users that work out of the officeRespond to client service requests using Connectwise ticketing softwareSetup and configure of firewall at client premises using Smoothwall softwareScan and removal of malware and spyware viruses detected on client devicesOn-site visits for hardware / software installation / service requests / General device maintenance

Respond to orders placed by patrons by email, phone, and in-person environments. Troubleshoot and resolve any issues pertaining to customer relations to ensure a quality experience with the organization. Work closely with a team to process and deliver products on time and maintain integrity of all orders. Calculate and distribute sales reports for the week to upper management. Liaison to the Milwaukee Symphony during performances to counter troubleshooting issues with Symphony patrons.