Terrell Sample , Mpa, Msol Email & Phone Number

United States

• Consult and customize over 250 life and health insurance products and packages tailored to individuals/organizations• Ensure policy eligibility requirements fulfill proper recording and maintaining renewals• Review and process customer service, health, life and disability claims for regions of Maryland

Baltimore, Maryland

State Project Director for Maryland Advancing Wellness and Resilience in Education Project AWARE

Cambridge, Maryland

•District Project Director, implemented, managed and monitored federal $1M multi year continuous grant with adherence to local, state, and federal guidelines• Overseeing all financial aspects of program budget inclusive of all facets of contracts, leadership and management. • Oversaw all financial and monitoring aspects of $90,000 LMB grant • Providing advocacy/ testimony on behalf of 21st CCLC during the Maryland General Assembly Meetings/Hearings• Supervising 66 program staff (35 direct reports; 9 mid-level coordinators), managing 9 cluster sites containing 500-700 program participants• Developed and retained diverse workforce promoting inclusive multicultural work environment, delivered presentations and training infused with classroom and e-learning• Designed, lead ,implemented, technical support and evaluated professional development programs for diverse staff and student populations• Performed H.R. generalist functions relevant to program, hiring, firing, compensation, recruiting, onboarding, retention, implementation of policies and procedures as it pertains to staffing and monitoring workflow and daily operations • Developed and monitored accountability measures aligned with organizational goals• Participated in local, state, regional and national conferences, community and outreach empowerment events for family engagement collaborating with diverse stakeholders inclusive of elected officials• Central point of contact and integration point for internal and external outreach relationships• Served on Minority Achievement Task Force for Dorchester County Public Schools, Dream with STEAM Steering Committee Chair• Liaison for Maryland State Department of Education for 21st CCLC, appointed to National Afterschool Alliance as After-school Ambassador for Maryland and STEMbassador for Maryland Out of School Time Network

Somerset County Dss

• Developed multiple equitable, diverse and engaging programs, sessions for employment preparedness, career exploration, overview of judicial and criminal justice• Taught, facilitated and implemented life skills curriculum for nontraditional underserved youth and adult learners transitioning back into community/society overcoming multifaceted barriers in multicultural environment• Created inclusive, diverse and equitable culture for non-profit agency promoting change management, program staffing, panel interviewer, monitoring of daily logistics• Case management of 500 cases, prepared narratives for court testimonials• Composed, monitored grant and expenditures through fiscal control • Developed outreach & community empowerment events and employment fairs in Somerset County• Collaborated with educational and employment recruitment agencies, government entities and diverse stakeholders.• Liaison to Assistant Director, Child Support Enforcement, Circuit & District Judges, State’s Attorney and Judicial Staff, program adopted as model for state of Maryland • Responsible for assisting in acquisition of $750,000 unpaid child support

Salisbury, Maryland

• Loan producer and servicer. Educated and counseled borrowers and potential borrowers in fiscal management, credit responsibility, credit solutions for personal, commercial loans.Performed debt collection for agency.• Loan underwriting, negotiated credit life, health and unemployment insurance for loans, processed and evaluated claims in the amount of $ 500,000

Salisbury, Maryland

• Trained, facilitated, organized, coached, supervised and developed 20 high-performance professional, customer service teams within call center• Developed deliverables, taught, facilitated corporate training and development for consultants and work teams for call center• Supervised all administrative, performance evaluations, curricular with adherence to corporate and FCC guidelines, knowledge of contract-based program administration• Multifaceted roles in training, leadership, orientation, on-boarding and HR generalities• Developed system for data collection and analysis using formal and informal evaluations as a means of measurement to identify trends and successes• Provided continuous evaluation of performance, measurement of productivity and training effectiveness with 98% positive feedback rating

Master Of Science - Msol, Organizational Leadership, 4.0

Activities and Societies: Sigma Beta Delta National Honor Society for Business Wilmington University Alumni Association Delta Epsilon Rho

Master Of Public Administration - Mpa, Public Administration, 3.95

Activities and Societies: Sigma Beta Delta National Honor Society for Business Wilmington University Alumni Association Delta Epsilon.

Bachelor Of Science - Bs, Organizational Management, 3.89

Activities and Societies: Cum Laude, Sigma Beta Delta National Honor Society,Delta Epsilon Rho, Dual Dean’s List

Associate Of Science - As, Business Administration And Management

Activities and Societies: Delaware Technical and Community College Alumni Association