Terrell Scott Email & Phone Number

Chicago, Illinois, Us

SaniGuys, LLC is an Eco Friendly Professional Cleaning & Sanitizing Service specializing in meeting the needs of commercial and investment properties.

Chelmsford, Ma, Us

SME of multiple technology product suites from partners such as Microsoft, DELL, Intel, IBM and Amazon; Sold as many as 20 products simultaneously. Provided business consultations and needs assessments to Fortune 2000 executives and senior leadership, and scheduled qualified appointments for BAO Fostered strong relationships with as many as 20 clients at once, while simultaneously onboarding new clients while remaining abreast of new technology and industry trends.Consistently met/exceeded production and quality goals and received multiple awards for revenue generation and quality assurance.

Charlotte, Nc, Us

Positions also held: Associate Vice President, Business Support Manager, Senior Mortgage Loan OfficerSuccessfully managed daily operations for short sale/deed in lieu end-end processes including: negotiation, underwriting, and closing. Analyzed performance of 60+ employees, broken into six separate teams, comparing to organizational metrics and quality assurance. Managed sizable teams (60+), mentored, and provided guidance to team leads, peers, and employees at various levels.Supervised a selection of business support teams, which handled reporting/analytics, standard operating practices (SOP’s), and quality assurance/control. Assessed employee performance trends involving, efficiency of customer calls, customer satisfaction metrics, and employee productivity. Utilizing data, implement improvement strategies which increased efficiency of customer calls by 25%. Performed quarterly hires of 100+ or more, determining capability and skills of each new employee. Utilizing new hire data, created training and coaching strategies for each new training class during the year. Collaborated with management in order to create job requirement description that brought in skilled and efficient employees. Generated business consultations and needs assessments for Fortunate 2000 executives and senior management, which led to increase business and revenue. Analyzed market trends and business needs in order to create and foster strong relationships with 20+ clients concurrently.

Positions Also Held:Senior Operations ManagerSales & Training ManagerSales AssociateIncreased sales, met and exceeded revenue/call center metrics, including quality assurance, schedule adherence, queue availability, and conversion rates. Utilized corporate resources and collaboration strategies across business lines to develop best practices, production reporting analysis, training materials, and quality assurance templates, ensuring optimal productivity while maintaining the highest quality. Developed and trained new hire employees, creating a learning culture by also managing interval training to ensure new and seasoned employees have the resources and knowledge to be successful. Created and implemented a tiered compensation plan and new sales scripts which yielded record breaking annual production. Monitored vendor management processes in order to determine gaps in communication and strategies in order to develop solutions between stakeholders and the organization. Handled root cause analysis to develop remediation plans, implement test strategies, and suggest and develop new procedures and methodologies to increase production and decrease risk.

Us

Handled, research and remediation of written inquiries directed to senior executive management. Provided written correspondence to state regulatory agencies & bureaus. Identified and analyzed potential risk/compliance issues as well as process breakdowns, and suggested remediation plans for over 20 departments.

Oakland, California, Us

Handled 90+ phone inquiries from senior citizen customers cross-sold customized upgrades based on customers income and needs. Received the "New Hire of the Year" award in 2000 for lowest average handle time, highest call volume, highest customer satisfaction survey scores & sales. Provided phone training for new hire employees receiving the 2001 “Trainer of the Year” award.