Terrell Silver Email & Phone Number

Upper Marlboro, MD, US

Bethesda, Maryland, United States

• Operating Team Lead
• Ticket management
• Software installation and updates
• Patching security vulnerabilities based on the ACAS/Rouge reports.
• Troubleshooting software, connectivity, and peripherals
• Re-imaging

Bethesda, Maryland, United States

• Managing tickets in service manager to coordinate customer support.
• Desktop and laptop troubleshooting.
• Recovering bit locker passwords.
• Changing out hardware such as motherboards, CAC readers, RAM, hard drives, and keyboards.
• Re-imaging hard drives for desktops and laptops.
• Updating drivers and software.

United States

• Assistant team lead.
• Wrote a standard operating procedure within my first week after learning the process. Which increased customer satisfaction and the team’s success rate.
• Deployed laptops to State Department employees’ desks using a docking station.
• Installed patch updates for newly distributed laptops.
• Trained personnel on the deployment process.
• Accounted for assets before customer appointments and logged information about the customer’s old desktop and a new laptop.

United States

Responsible for secure movement of FBI files.

San Diego, California, United States

• Gathering kits of computer components, such as ram, processors, power supplies, etc., in order to deliver it to the production team. Kits must be pulled with accuracy and delivered before the due date.
• Manage thousands of components in the warehouse while manually tracking incoming and outgoing parts. Components managed range from a few cents to $100,000 each.
• Certified to drive a stand-up forklift.

San Diego

• Moving and securing aircrafts worth over $1 billion, for maintenance, ensuring a safe environment while working in the aircraft warehouse.
• Successfully ensured and managed over 300 incident free aircraft moves.
• Fight fires to save lives, aircrafts, preserve the ship, as well as train personnel to be able to do all those things effectively under pressure.
• Supervised and led 15-20 personnel, to complete a series of projects to meet all deadlines with quality work.
• Trained 15 personnel to be prepped for major inspections that helps our department receive the qualifications needed for future objectives.
• Oversee the logistics of my division and manage a yearly budget of $42K.

Bachelor Of Science - Bs, Cyber Secuirty

Earned my bachelors in Computer Networking and Cybersecurity.

Undergraduate Certificate, Computer Networking

Associate'S Degree, General Studies