Terrell White Email & Phone Number

Aberdeen, Maryland, United States

Baltimore, Maryland Area

• Consistently demonstrate the Under Armour selling standards in order to deliver a positive customer experience• Leverage company tools and technology to provide the customer with product knowledge which will enhance customer engagement and maximize sales• Provide support to fellow employees through sharing of knowledge, assisting in customer interactions, and helping to complete task• Proactively resolve customer concerns in a manner consistent with company policy and with customer satisfaction in mind• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting rooms, and stock room to ensure the environment is safe and presentable for everyone• Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom standards• Understand and adhere to all company policy and procedures

Baltimore, Maryland

• Partnered with Finance and IED Business Units to produce ad-hoc reports as requested• Collaborated with upper management and outside brokers on monthly and quarterly reporting requirements to ensure all user needs were met• Implemented enhancements to existing financial reporting processes, including improvements in accuracy and automation• Prepared monthly and quarterly IED financial reports by drafting the Yield ad hoc reporting to various personnel across Finance and Equity Business Units• Created and delivered regulatory reporting to the Equity division• Compiled financial information for tracking/reporting sales and variance data for major products• Coordinated with external brokers for annual and quarterly review of expense query responses regarding the Morgan Stanley Institutional Equity Division product lines• Coached, and mentored team members and those indirectly involved in financial reporting• Provided financial analysis for quarterly Earnings Calls and Board of Directors meetings supporting a $65B annual business• Designed a Monthly Performance Summary that visualizes results and KPIs• Responsible for populating materials for Executive presentations covering Short Range Outlooks and Quarterly Readouts.• Developed automated scenario analysis tools to support the decision making of business unit management• Responsible for partnering with business partners at all levels across the enterprise to understand intent and objectives of strategic initiatives and desired outcomes• Cross-functional relationship building across the enterprise with internal and external stakeholders

• Analyzes test and learn results to understand impacts to employee, customer, and company financials while conveying results to senior leadership to make impactful business decisions• Served as Lean Lite Agent leading cash management operations department with problem solving, flow charts, fishbone diagrams, 5 Y model, to develop the root cause of a problem, create alternative solutions, and control models post implementation• Contributed to a fast-paced, team environment to meet filing deadlines and cost commitments while working alongside all levels of management internally and externally• Performed risk assessments and substantive testing for process implementation in the event of a natural disaster• Identified and presented specific recommendations for improvement in operating performance and controls to key management• Coordinated with divisions and international affiliates on a daily basis to ensure accurate review of fraud wires• Created the company’s first consolidated internal monthly reporting package, working with upper management to ensure decision-making process needs were met• Executed and reviewed all wire transactions within 30 minutes of receipt of the transactions at 100%• Educated customers regarding the status of any pending wires and what can be completed to expedite the review• Performed supervisory review controls for outbound and incoming wires while providing management with recommendations regarding staffing based on volume• Produced and analyzed month to month reports of changes in the approval and escalations of wire transfers, while providing management with the explanation and recommendations for the next month

• Exceeded personal sales quotas of 27 Gross Ads and 63 renewals at 150% based on detail knowledge of our 8 product lines• Led staff in customer retention by developing sales skills through communication with a diverse network of customers• Selected by Regional General Manager as a zone leader to present the company’s core values to peers across 15 stores in Washington DC, Baltimore, Virginia• Investigated technical inefficiencies to determine the root cause of the problem and correct the issue or provide the customer with next steps of recommendations going forward• Led store in the highest Customer Service results month over month receiving recognition from management, peers and customers• Performed substantive testing and developed narratives, flowcharts, and walkthroughs of the revenue, expenditures, inventory, fixed assets, financial reporting, treasury, and payroll cycles• Led staff and reported directly to managers and partners while overseeing multiple engagements concurrently• Mentored colleagues by training new sales staff on departmental and company policies, sales approach, and communications with affiliates/divisions

Master Of Business Administration (Mba), Finance, General

Activities and Societies: A member of the BENG committee Tutor at crossroads elementaryEntrepreneur, love helping people, doing the things.

Bachelor Of Science (Bs), Finance

Activities and Societies: Football for 4 years , member of the MBA program