Terrell Williams, Lssgb Email & Phone Number

United States

• Lead day-to-day operations for two departments in one of the largest social services companies, serving 21,000+ at-risk children, youth, and families across the state of Illinois• Implement therapeutic activities for UCAN’s residents and create customized recommendations related to treatment and discharged planning• Lead a team of 21 direct and 90 indirect Resident Treatment Specialists and implement team-wide best-practice clinical solutions• Facilitate improvement projects to reduce the number of elopement in residential• Identify and remove barriers that leads to low censes in residential• Develop and pilot a program to improve the behavior modification systems in residential• Oversee onboarding of new residential hires and complete annual performance reviews for team• Proactively review staffing data for residents and develop insights on intake levels, resource management, and ratio requirements

• Transitioned from a supervisor position to become a Residential Treatment Specialist and worked to develop a de-escalation system to assist team members and the transitional living program• Collaborated with Residential Treatment Specialists, therapists, and caseworkers to create behavior management interventions• Utilized industry knowledge of childhood development and disorders to serve adolescent residents with behavioral and emotional disorders• Maintained organized program records, daily logs, and internal documentation using Profile and other internal systems

• Assisted the Program Director with overall programming and functioning of residential units and supervised a team of Residential Treatment Specialists• Trained new employees on therapeutic crisis intervention, process improvement, facilitation of cycle educational groups, and milieu management• Applied clinical and population specific knowledge to implement daily services and therapeutic programming for clients• Created biweekly check-ins for RTs to ensure each resident’s needs were being met according to program standards

• Managed daily routines of the residential program, assisted Residents in identifying behavioral alternatives and selected appropriate behaviors, and effectively led dorm-based groups and schedules• Developed a curriculum to address specific therapeutic crisis needs of clients

• Assist the Mobile Outreach Manager with daily operations of the Mobile Outreach Program such as assess specific client needs, match them to services, respond to and problem solve residence crisis in the city • Organize case load and assign tasks to teams • Transport homeless clients of the Mobile Outreach Program to local shelters