Terrell Wilson Email and Phone Number

Develop changes in systems to help maximize user productivity and respond to changingorganizational needs.Install system updates and perform data backups for healthcare applications.Oversee new hardware and software implementation for user training.Perform tests on new applications to check for functionality.Design solutions for applications and prepare the appropriate documentation.Identify the need for application creations or redesigns.Communicate technical problems and solutions to non-technical users and stakeholders.Investigating, diagnosing, and resolving faults and errors in applicationsRespond to challenges with systems and applications reported by employees.Work with other developers and software providers to ensure organizational needs forsoftware are metProvide technical support to all of the BAYADA practices including but not limited to Homecare Homebase, BEARS, Portal and Microsoft Office Applications.

● Communicate with clients via phone, email, chat, and ticket.● Document inquiries and outcomes for accurate tracking and analysis.● Provide technical fundamentals of computer systems and credit card processing andcommunicate technical instructions with resolution procedures.● Apply advanced technical/troubleshooting/reconciliation skills.● Listen attentively to client needs and concerns; while maximizing opportunity to buildrapport with the client and VAR’s.● Work closely with additional internal departments and teams to understand and ensure theproper course of action is taken.● Worked directly with Vendors and Resellers to resolve any processing issues on both thefront/back end integrations.● Assist clients with navigating on website, statements, contracts, orders, and billinginquiries.● Diagnose client issues through process of elimination by probing questions as well as providing resolution by identifying problems and improving performance.● Review and resolve POS integration inquiries for Resellers/VAR’s.

● Operated with an electric pallet jack to lift and transport items to the labeling and qualitycontrol section● Lifted items over 50 lbs● Used personal digital assistance to track order locations and drop-off points● Performed pre-checks on electric pallet jacks to ensure that they are working properly● Performed minor troubleshooting on operated machines● Loaded and unloaded inventory from trucks

● Stacked boxes over 50 lbs.● Aided in keeping machines stationed to operating workers● Ensured all bolts for cutting dies are placed and tightly secured● Cross-trained on machines