Terrell L. Anderson, Mba Email & Phone Number

United States

provide compliance support to assigned business line units ensuring compliance with applicable consumer lending, deposit laws and regulatiins and assisting management in identifying and controlling compliance risk.

Spring, Texas

Risk Management Professional looking to contribute to a companies growth and success. Marketing, operation management and online business development background.

Spring, Texas

Manage transportation activities involving claims in the Southern Division (Texas, Louisiana).Investigate reported claims and provide risk assessment of corporate liability to lessen legal exposure.Create damage assessment metric to increase direct settlements and mitigate court litigation. Metric produced $900k in corporate savings. Serve as liaison and work cross functionally with upper level office and field personnel to measure risk management.Manage and conduct quality control audits to identify fraudulent claims, system weaknesses, and reduce risk loss. Present research on state and federal laws that impact Union Pacific exposure and liability claims asserted against the company to Directors.Coordinate and manage surveillance and background checks of outside vendors surveying internal and external claimants.

Manage transportation activities involving claims in the Southwest Division; and Oklahoma), investigate reported claims and provide risk assessment of corporate liability in effort to mitigate legal exposure.Serve as liaison and work cross functionally with marketing, engineering, payroll, operations and legal departments to mitigate risk management.Develop and implement regional respondent mapping system to increase effective claim response time by 32% on the Southwest Division.Create damage assessment metric criteria process to increase direct settlements and mitigate court litigation that resulted in $800K in corporate savings.Manage and conduct quality control audits to mitigate fraudulent claims and identify system weaknesses and reduce loss riskPropose tracking system of claim settlement to enhance the preservation of evidence and documentation of liability claims.Research and present pertinent changes and updates of state and federal laws to directors that impact KCS exposure and liability claims asserted against the company.

Supervised 200 train and engine employees to ensure proper implementation of all transportation policies, and procedures, affecting safety, operating practices and train operations within Vicksburg terminal.Oversee channel management through establishing an operational planning strategy that affectively led to the streamlining of daily terminal train switching, development, and movement for distribution throughout the Southeast Division. Conducted safety and training weekly audits with transportation and engine employees that resulted in 17% decrease in operational reported accidents.Monitored business developments of 22 daily trains and yard switching operations and managed progress with budgeted P&L.Devised a monthly Transportation Service Plan (TSP) that entailed operational testing and compliance with FRA regulations and ensured all exceptions were communicated to the System Transportation Center (STC) to maintain a safe working environment.Proactively assist the marketing department in the negotiation of pricing and contract terms and oversee communications with local customers regarding service requirements.

Managed 83+ accounts and $400K monthly processing volume.Recommend checklist to improve examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality that led to 7% decrease in customer complaints.Coordinated cross divisionally with Telesales, eBay Merchant Services, Merchant Technical Integration, and Global Risk Operations to develop a marketing campaign that increased transactional sales volumes, self site navigation, and self managed on-line businesses.Managed a team of 15 associates, organized staffing, coordinated training, and

Secured and managed Fortune 500 merchant accounts (including Dell/Best Buy), developed growth strategies, and created promotional programs to optimize profitability objectives.Developed a client/account service model and Customer Relationship Management (CRM) tool to standardize product information, needs assessments, new business developments, and communication on critical operational issues including risk management, and fraud issues. Constructed a marketing plan that targeted accounts to increase PayPal's share of total payment volume with the client through recommended changes to the existing accounts and promoted cross-selling PayPal as a payment processing alternative for additional business silos owned or controlled by the merchant.Assisted in creating and implementing a Merchant Rate System that encouraged/allowed qualified businesses to save money by growing with a sliding fee scale which led to 25% to 40% profit growth.

Administered consolidation/ home equity plans to customers which enabled them to become debt free faster.Assessed property to determine value for reinvestment.Analyzed credit applications.Researched and outbound called existing and new accounts to sell consolidation plans.

Implemented strategies with the account base to ensure customer requirements are understood, developed, and responded to in a timely manner.Maintained an account base of revenue of over $7.5million dollars and increased existing business by 30%Initiated customer sales and prospect new business.Advised customers of new technology and polices that better meet their service requirements.Trained and mentored new account representatives. SKILLS Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, Type 45 WPM, Marketing Strategy, Labor Relations, Human Resource Law, Management Control System (MCS), Enterprise Workforce Management (EWM), General Code of Operating Rules (GCOR)Certified

Associate'S Degree, Risk Management (Arm)

Associate Risk Management (ARM)

Mba, Business Administration / Marketing

Bachelors Of Science, Business/Marketing