Windows 7, 10 and Citrix/VMWare virtual environment. Responsible for installation and maintenance of moderately complex hardware/software systems and supporting larger user groups. Deploy and image Windows Systems- Assist with the installation of new PCs. Confers with end users to determine software of hardware requirements. Installs new and maintains existing hardware/software. Provide support for mobile devices including tablets, smart phones, and laptops. Support audio and video… Show more Windows 7, 10 and Citrix/VMWare virtual environment. Responsible for installation and maintenance of moderately complex hardware/software systems and supporting larger user groups. Deploy and image Windows Systems- Assist with the installation of new PCs. Confers with end users to determine software of hardware requirements. Installs new and maintains existing hardware/software. Provide support for mobile devices including tablets, smart phones, and laptops. Support audio and video conference meetings. Responsible for single or multiple applications. Show less

Directly impact end user productivity through the effective delivery of support services. Overall responsibility for installation, testing, troubleshooting and repair of workstations, installation and configuration of workstation software. Administer servers, desktop computers, printers, routers, firewalls, phones, smartphones, software deployment, security updates and patches. Troubleshoot email gateway issues, virtual (VDI), anti-virus, etc. Ensure network accessibility and monitor… Show more Directly impact end user productivity through the effective delivery of support services. Overall responsibility for installation, testing, troubleshooting and repair of workstations, installation and configuration of workstation software. Administer servers, desktop computers, printers, routers, firewalls, phones, smartphones, software deployment, security updates and patches. Troubleshoot email gateway issues, virtual (VDI), anti-virus, etc. Ensure network accessibility and monitor performance daily. Concierge support for full-time telecommuters. Work directly w/stakeholders to quantify opportunities and ideas. Show less

Troubleshoot and resolve proprietary software specific issues along with SQL, operating system and network issues as it pertains to the software suite within customer’s environment. Provided daily troubleshooting assistance to both Windows Server 2008 and Windows Server 2012 within the Softpro’s customers’ environment. Provide performance/efficiency recommendations to customer. Implemented conversion of Access database to SQL database through SQL Management Studio on a daily basis.

Troubleshoot/resolve/test hardware, software, and LAN connectivity (TCP/IP) issues associated with critical systems and services.Provide remote technical assistance (network, virtual desktop) Proprietary application and software support to end users. Active Directory (group permissions, user credentials), and end user computing Remote desktop/SCCM, Windows XP/7 workstations, email (Lotus Notes, Outlook) voicemail, Citrix XenApp, VPN, wireless access points, smart devices. Analyze and… Show more Troubleshoot/resolve/test hardware, software, and LAN connectivity (TCP/IP) issues associated with critical systems and services.Provide remote technical assistance (network, virtual desktop) Proprietary application and software support to end users. Active Directory (group permissions, user credentials), and end user computing Remote desktop/SCCM, Windows XP/7 workstations, email (Lotus Notes, Outlook) voicemail, Citrix XenApp, VPN, wireless access points, smart devices. Analyze and resolve user problems with the aim of eliminating recurrences and reducing calls to the Service Desk. Tracks the progress of an owned service call during entire lifecycle. Show less

Scoped and prepared the change management plan for external account. Coordinated, twice weekly, meetings with internal stakeholders to identify the project’s change management issues, any associated risks, objectives and action plans. Managed change management schedules and resources. Provided status reports and updates to key stakeholders. Assisted in transitioning the change to “business as usual”.

Deployed, configured and managed IBM BladeServers, (multiple racks/chassis), and SAN in a Datacenter environment. Responsible for switch configs and zoning, OS installs (RedHat, VMware ESX, 2008 server) and all CMM, Pharos, and Compass firmware, software updates. Pharos, and Compass firmware, software updates. Installation involved all facets (i.e. racking, wiring, networking, etc). Provided status reports and updates to key stakeholders. Coordinated status reports for management… Show more Deployed, configured and managed IBM BladeServers, (multiple racks/chassis), and SAN in a Datacenter environment. Responsible for switch configs and zoning, OS installs (RedHat, VMware ESX, 2008 server) and all CMM, Pharos, and Compass firmware, software updates. Pharos, and Compass firmware, software updates. Installation involved all facets (i.e. racking, wiring, networking, etc). Provided status reports and updates to key stakeholders. Coordinated status reports for management and scheduled outages. Led informational tours for executives and perspective customers. Experis (on assignment at Lenovo) 2011 – 2011HR Technical Program Mgr (Onboarding)Imaged laptops for new hires. Coordinated Windows7 and XP deployments. Configured Lotus Notes, network and wireless access. TERRENCE L. BRYANT – tlbryant@bellsouth.net PAGE TWOHuman Resources end user technical support focal point (desktop/server support), resolved any hardware and/or operating system issues.Provided bi-weekly high level Lotus Notes and system training for executives (one-on-one) and employees. Asset management for Human Resources. Show less

Managed resources and developed project plan/schedule for global projects within GSC division, specifically WW Code Distribution, resulting in 100% travel reduction to bring new manufacturing plants online and standard code for all WW geographies.Developed, tested and implemented a proven Network/Hardware solution to reduce manufacturing times globally up to 75%, enabling manufacturing move from DOS to WinPE environment and capitalizing on growth potential. Presented weekly PowerPoint… Show more Managed resources and developed project plan/schedule for global projects within GSC division, specifically WW Code Distribution, resulting in 100% travel reduction to bring new manufacturing plants online and standard code for all WW geographies.Developed, tested and implemented a proven Network/Hardware solution to reduce manufacturing times globally up to 75%, enabling manufacturing move from DOS to WinPE environment and capitalizing on growth potential. Presented weekly PowerPoint presentations to senior executives outlining project scope and status. Conducted global team conference WebEx calls. Show less

On assignment at IBM) Worked with a team of Level 3 Hardware, Software, Network, Firmware, and Mechanical Engineers, along with storage and switch engineering to design and deliver cutting edge performance and highly manageable Blade Server systems.Resolved escalations from Level 2 support structure (Worldwide Technical Center).Subject Matter Expert for various product lines i.e. IBM BladeServer, BladeCenter, Qlogic switches.Troubleshot network, i.e. (SAN infrastructure, switch… Show more On assignment at IBM) Worked with a team of Level 3 Hardware, Software, Network, Firmware, and Mechanical Engineers, along with storage and switch engineering to design and deliver cutting edge performance and highly manageable Blade Server systems.Resolved escalations from Level 2 support structure (Worldwide Technical Center).Subject Matter Expert for various product lines i.e. IBM BladeServer, BladeCenter, Qlogic switches.Troubleshot network, i.e. (SAN infrastructure, switch log analysis, switch issues), software i.e. (switch configurations) and hardware/OS/application compatibility and configuration issues as related to the BladeCenter.Conducted weekly sessions with Product Engineering analyzing the root cause of customer hardware/software issues recreated and tested failures. Show less

Identified, investigated and resolved various complex issues related to the xSeries servers in an Intel funded program in association w/IBM, involving Lindenhurst chipset, system management (RSA II, BMC), SCSI RAID, Linux and Microsoft OS issues pertaining to the system, SCSI (LSI and Adaptec), 64-bit/PCI-X, PCI-Express, Dual Gigabit Ethernet (Broadcom), etc.Conducted technical and informational conference calls.Worked directly with Fortune 500 companies, along with their technical… Show more Identified, investigated and resolved various complex issues related to the xSeries servers in an Intel funded program in association w/IBM, involving Lindenhurst chipset, system management (RSA II, BMC), SCSI RAID, Linux and Microsoft OS issues pertaining to the system, SCSI (LSI and Adaptec), 64-bit/PCI-X, PCI-Express, Dual Gigabit Ethernet (Broadcom), etc.Conducted technical and informational conference calls.Worked directly with Fortune 500 companies, along with their technical leads and staff, to ensure a smooth transition of the new systems integrated in their networks. Show less