Terrence Charboneau Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas Area

◘ Partner with recruiting team to immerse potential agents in the role via Zoom call, and submitted rating compatibility at the end of the interview via HRIS software, Greenhouse◘ Navigate the queues, make adjustments to the workflows of agents, and provide support during Multi-Channel Slack lead shifts. ◘ Provide superior client support for up to 250 clients per week via email, phone, and chat using Zendesk, and other proprietary tools requiring cunning multi-tasking ability. ◘ Assist with superior client support to our clients in the United Kingdom by being part of the UK taskforce team via 10 hours of chat per week, and 3 hours of email totaling around 60 clients per week.

Austin, Texas, United States

◘ Provided feedback to Lead, Supervisor, and other agents to help improve client and agent experiences and improve efficiency in workflows. ◘ Mentored new agents offering feedback, coaching in the moment to acclimate them to the culture of Stitch Fix and model autonomy and confident decision making. ◘ Styled clients Fixes of clients by analyzing data from client profiles and selecting five personalized pieces to ensure satisfaction.

Austin, Texas Area

◘ Maintained a classroom environment built for success over 90% of the time through the entire school year. ◘ Engaged in a curriculum designed to teach, Social Studies, Geography, and Writing within one course to 120 5th grade students.◘ Adhered to KTPS standards for teaching, along with TEA standards to ensure mastery for all students.

Weslaco, Texas

◘ Maintained a classroom environment of success; meaning students were paying attention and on task by implementing & maintaining classroom management strategies. ◘ Increased the reading levels of 68 students from below grade level up to grade level by the end of year by creating assignments meant to challenge them to develop their reading skills.◘ Successful scores on the State of Texas Assessments of Academic Readiness exam: 88% of Students Passing, 18% of Students commended.

Weslaco, Tx

◘ Motivated students in 9th & 10th grade to achieve their highest in college readiness programs and also helped increase ACT scores with daily tutoring. ◘ Boosted students passing rate in AVID class from 76% to over 90% by helping students track missed assignments and recovering their work.

Edinburg, Texas

◘ Increased sales per hour by ensuring the highest amount of productivity was met during each shift worked; attained by properly deploying employees into their roles to meet the need of business.◘ Slashed inventory budget quarterly by controlling product use, and closely monitoring weekly orders to ensure no overstock of unnecessary items.

Master'S Degree, Public Administration

Bachelor Of Arts - Ba, Philosophy, And Mexican-American/Chicano Studies

Activities and Societies: Phi Kappa Theta Fraternity, inc. - Vice-President, Associate Member Educator, Social Chair, Secretary.