• Conducted meetings with site contacts to gather requirements regarding installation of RF devices, printers, laptops, tablets, and AP's to satisfy operational needs.• Coordinated network installations in office and warehouse settings for a variety of sites ranging in size from 2,000-500,000sqft.• Leveraged industry expertise to provide valuable insights during the planning phase, contributing significantly towards optimal decision-making processes.• Efficiently managed multiple concurrent projects while maintaining a strong focus on quality control and client satisfaction.• Established strong relationships with clients, vendors, and stakeholders to facilitate smooth project execution.• Conducted risk assessments to preemptively address potential issues, safeguarding project timelines.• Analyzed project performance data to identify areas of improvement.• Improved network performance by troubleshooting and resolving hardware and connectivity issues.• Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.• Supported the growth of the organization by ensuring all network systems were scalable and capable of handling increased demands.• Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.• Utilized Microsoft Excel functions, graphs and pivot tables to summarize information.• Completed requests thru Global ServiceNow to effectively track costs and project progression.

• Supported business partners via lineside IT support by satisfying network, and PC needs.• Facilitated overall responsibility for multiyear roadmaps to align with customer/business needs.• Developed and maintained project budgets to control costs and meet organizational and project goals.• Recruited and oversaw personnel to achieve performance and quality target goals.• Engaged cross-functionally at all levels to maintain visibility with business partners around goals and risks mitigation.• Managed vendors to maintain company standards and expectations.• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Lead medium to high risk projects from procurement to commission.• Took advantage of multiple PM tools to effectively communicate and visualize current and future needs to properly manage resources.

• Manage the IT installs for both corporate and franchise restaurants in the Boston and Philadelphia divisions.• Coordinate closely with construction managers to ensure electrical, equipment and elevation plans coincide with technology requirements.• Communicate with regional managers and/or directors to determine needed IT equipment to aid in daily operational improvements.• Coordinate IT equipment and install schedules with vendors such as Dumac, Bailiwick and NCR• Update shared Access database to communicate schedules received from construction teams and monitor upcoming milestones.• Provide on-site support as needed to certify technicians are installing within the given guidelines and to troubleshoot or escalate any issues should they arise.

• Manage new restaurant or remodeled restaurant IT installs.• Meet with franchisees to go over IT equipment available to meet their needs and wants.• Coordinate with construction managers the site layout and electrical plan to ensure all parties are aware of the requirements for a successful install.• Review equipment quotes from vendors selected by the franchisee to validate the correct equipment and price.• Setup meeting with vendors such as NCR, Dumac or Bailiwick to validate install dates and any other specification to complete the restaurant install.• Provide on-site or remote support to certify issue resolution.

• 2011 - Command Center agent during the Wendy’s tech refresh.• Coordinated software/hardware upgrade with on-site technicians. Performed full system check and problem resolution to ensure the restaurant opened on time for business.• 2013 - Assisted Wendy's networking team in staging and sending Airtight security access points to restaurants and coordinate with on-site technicians to have them properly installed.• Configured the Cisco switch to ensure the Airtight functioned properly on the network.• 2014 - Command Center lead agent.• Took over as first point of contact for fellow command center agents to escalate Hardware and Aloha related issues.• Delegated duties to agents as new tasks arose to complete in an effective manner.