Accomplished and Driven Service Manager with expertise in project management, and building and optimizing organizational processes; With the immense ability to ensure client satisfaction and profitability to maximize business results; Deep knowledge of vehicle operations as well as exceptional knowledge of resolving problems. A well rounded background in Customer Service and management, offering over 15 years of strong planning and problem solving skills; Can readily adapt to change, and work independently, while continuing to exceed expectations. Also able to manage multiple priorities, and meet tight deadlines without compromising quality. A skilled strategist who transforms strategic planning into workable solutions, and benchmarks performance against key operational targets and goals.