Service Manager
Current• Assistant Service Manager o Always maintain a Client First attitude, by ensuring that the client is always greeted in a prompt manner, and they are listened to clearly to ensure the information is articulated correctly on their repair order o Manage Valets, Evolve committee, Loaner car department and the 50/50 committee o Responsible for training and coaching; cashiers, loaner car advisors, and several internal advisorso Advise clients in the value of maintaining their vehicles in accordance with manufacturer’s specification, and use low key, high integrity methods to present additional needed services o Correct client concerns or misunderstandings in a timely manner • Project Managero Manage multiple projects with budget of $325K+ and ensured company obtains the best possible pricing staying within budget by 7%o Ensure that the project team understands all aspects of the prime contract relating to their respective responsibilities, and demonstrate a thorough understanding of the prime contract checklist and organizational structureo Negotiate, analyze, and prepare purchase order agreements, subcontracts, and cost control budgets
