Terrence Higgs Email & Phone Number

California, United States

Greater Sacramento

Dynamic and compassionate General Manager with extensive experience in funeral home management, dedicated to providing unparalleled support to families during their most difficult times. Adept at overseeing all aspects of funeral home operations, including staff management, customer service, financial management, and facility maintenance. Proven track record of leading teams to deliver exceptional service while maintaining the highest standards of professionalism and integrity. Passionate about creating meaningful experiences and ensuring the utmost respect and dignity for the deceased and their loved ones.

Northern California

Terrence Higgs is an author, Pastor, Father, motivational speaker, keynote speaker, and life/business coach. Today, he’s the founder and lead pastor of The Iconic Church in Rancho Cordova, CA., a non-denominational church whose foundation is built on the Holy Bible and its teachings.

Cleveland/Akron, Ohio Area, Phoenix/Tucson, Oklahoma

- Provided guidance and training for advisors and agency managers.- Educated team on products, sales, concepts, selling skills, target markets, sales initiatives, and policies.- Advised team on recruitment and selection and various administrative functions.- Conducted agency and regional meetings in person and via conference calls.

San Francisco Bay Area

KEY HIGHLIGHT: INCREASED SALES BY 160% IN 2020- Develop sales strategy, set goals, and achieve sales targets.- Recruit and train new sales team members.- Manage sales team daily including coaching, employee recognition, and performance improvement.- Facilitate a scalable management structure to allow for quick growth in the future.- Improve agent performance and efficiency using technology.- Use analytics tools to manage, assess, and achieve operational performance goals.- Perform daily and weekly reporting on key sales metrics.

San Francisco Bay Area

- Manage daily activities including sales, maintenance, administration, and overall operations.- Recruit, hire, and train employees on company policies, procedures, and standards.- Provide leadership and guidance to help employees accomplish goals and meet company guidelines.- Conduct weekly team meetings with departmental managers and key stakeholders.- Work directly with sales team to accomplish company goals and objectives.- Ensure sales quotas are achieved by overseeing production, providing direction, and offering recommendations to maximize sales.

Tucson, Arizona Area. San Francisco Bay Area

KEY HIGHLIGHT: ACHIEVED 129% OF QUOTA (2018)- Managed and motivated sales professionals to improve productivity in a professional environment.- Effectively communicate with team members, build relationships, and provide natural leadership.- Provide training and coaching on managing leads, customer service, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, and interpreting sales guidelines.

Tucson, Arizona Area

- Successfully built and established a freight broker agency and nationwide trucking company.- Exceeded $2 million in revenue within 2 years.- Specialized in Fleet Management, including purchasing, distribution, scheduling, and managing inventory.- Negotiated price, terms, conditions, and rates with auto manufacturers, dealerships, and suppliers.- Conducted analysis to determine customer profitability and impact on the transportation network.

Phoenix

- Directly managed strategic plans to assure overall achievement of small group customer retention, sales growth and bottom line profit for BCBSAZ, Inc.- Provide leadership, motivation and direction for areas of business including but not limited to the development and improvement of the BCBSAZ small group ancillary sales team and their performance and to establish agency goals.

Cleveland/Akron, Ohio Area

- Demonstrated complete familiarity with FNMA/FHLMC, FHA/VA guidelines and understanding of all facets involved in real estate transactions.- Originated quality residential mortgage loans until such time as the branch office’s volume reached sufficient levels to warrant non-production from the manager.- Recruited additional sales professionals (MLO’s) into the team.- Oversaw the work of personnel in the Branch unit, including managing price protections, conflict resolution and employee motivation with a focus on meeting production standards.- Liaised between loan originators on the team and operational management.

Cleveland/Akron, Ohio Area

- Demonstrated complete familiarity with FNMA/FHLMC, FHA/VA guidelines and understanding of all facets involved in real estate transactions.- Originated quality residential mortgage loans until such time as the branch office’s volume reached sufficient levels to warrant non-production from the manager.- Recruited additional sales professionals (MLO’s) into the team.- Oversaw the work of personnel in the Branch unit, including managing price protections, conflict resolution and employee motivation with a focus on meeting production standards.- Liaised between loan originators on the team and operational management.

Cincinnati Area, Cleveland Ohio

- Marketed to Medicare beneficiaries through one on one appointments, employer group meetings, and physicians open houses.