Terrence Jackson Email & Phone Number

Lewisville, Tx, Us

Dallas, Texas

Englewood Cliffs, New Jersey, United States

• Design, oversee and install computer and networking projects for new and existing clients.• Migrate users on-prem MS Office accounts to MS 365 through Azure.• Create & manage user accounts and groups in ADDS & AAD.• Helped optimize criteria for documentation of customer interactions, streamlining ticket handling process.• Effectively & efficiently manage tier II help desk tasks, averaging a meantime to resolution of 28% below average.• Recognized for outstanding customer… Show more • Design, oversee and install computer and networking projects for new and existing clients.• Migrate users on-prem MS Office accounts to MS 365 through Azure.• Create & manage user accounts and groups in ADDS & AAD.• Helped optimize criteria for documentation of customer interactions, streamlining ticket handling process.• Effectively & efficiently manage tier II help desk tasks, averaging a meantime to resolution of 28% below average.• Recognized for outstanding customer service with numerous personal commendations from clients.• Train customer’s technical support organizations to use, optimize and plan for growth for their networks.• Managed communication with 3rd parties regarding technical issues & customer service inquiries. Show less

Mahwah, New Jersey, United States

• Troubleshot complicated VPN client connectivity issues for client-server infrastructure, including pesky end user applications.• Configured Netgear, HP and 3Com switches to solve networking issues.• Helped clients articulate benefits of Databit’s services, to help maximize high margin services.• Provided clients with hands on IT consulting, systems implementation and support.• Configured IOT devices to scan to network and local folders, modernizing the infrastructure, and… Show more • Troubleshot complicated VPN client connectivity issues for client-server infrastructure, including pesky end user applications.• Configured Netgear, HP and 3Com switches to solve networking issues.• Helped clients articulate benefits of Databit’s services, to help maximize high margin services.• Provided clients with hands on IT consulting, systems implementation and support.• Configured IOT devices to scan to network and local folders, modernizing the infrastructure, and reducing helpdesk calls by 85% for these devices.• Work alongside project management teams to successfully hit timeline and functional goals of projects, such as the onboarding of new clients or upgrading close to 1000 computers from Windows 7 to Windows 10. Show less

Brooklyn, New York, United States

• Created and managed Active Directory / Citrix accounts for new and existing employees using Windows OS.• Helped develop and implement Business Continuity and Disaster Recovery eMAR laptops and IOT devices.• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.• Worked closely with prospective clients to design infrastructure to exceed project design goals. • Used the Pro3000 Probe and Tone to trace patch cables… Show more • Created and managed Active Directory / Citrix accounts for new and existing employees using Windows OS.• Helped develop and implement Business Continuity and Disaster Recovery eMAR laptops and IOT devices.• Demonstrated outstanding customer services skills, consistently receiving high rating on client satisfaction surveys.• Worked closely with prospective clients to design infrastructure to exceed project design goals. • Used the Pro3000 Probe and Tone to trace patch cables on non-active networks. Also used the patch cord test adapter to check the wiring map on patch cables resolving the issue of dead data ports in several offices.• Played an instrumental role in companywide migration from Microsoft Office 2007 to Office 2010.• Troubleshot and monitored slow network performance which led to greatly improved wifi connectivity between neighboring facilities. Show less

East Rutherford, New Jersey, United States

• Implemented and verified connections between all VLANS.• Managed and maintained a 7 site Active Directory database in Server 2003.• Quickly learned and master proprietary applications.• Managed content filter with SonicWall firewalls.• First point of contact for a 90+ user environment to troubleshoot, resolve or escalate on case by case basis.• Worked closely with field technicians to resolve issues with remote users promptly.