Terrence John Email & Phone Number

Port Of Spain, Port Of Spain Corporation, Tt

• Supervise computer operations, to ensure that data processing jobs were completed accurately and in accordance with the Commission's schedule• Verify the accuracy of all jobs completed on all shifts• Enforce standards and procedures for equipment operation, data, and installation security• Reviews run/initiation instructions for processes using CIS (Customer Information System) scheduling application to verify input for accuracy, completeness, and compliance for an assigned shift• Vigilant monitoring of data processes to ensure accuracy and completeness prior to dispatching work output• Provide operational support to all users, programmers, and analysts• Initiates the appropriate corrective action for aborted or incorrect jobs, including the starting point and sequence of contingency plan• Investigates and resolve problems with system processing, and follow up with key individuals to secure problem resolution• Liaise between users and vendors for services such as replacement of consumables, and maintenance of equipment• Assists in verifying and maintaining records of vendor-supplied services• Prepares daily, weekly, and monthly reports relating to departmental operations• Assists in the development and review of standard procedures for computer operation jobs• Maintained updated knowledge of computer operating procedures and standards• Created detailed records of work performed• Upheld the integrity and confidentiality of processes, output documentation, and the security of computer equipment• Prepared operational reports and schedules for the Head of Department• Run the Charge Calculation and Bill Print business processes required for accurate Customer Billing• Conduct maintenance and audit checks for equipment and stock supplies• Uphold the Information Systems Department Guidelines• Conduct performance appraisals of subordinates• Nurtures a work environment that is safe, secure, productive, and harmonious

• Perform the role and duties of the Senior Computer Operator in an acting capacity on a rotation basis

• Uphold the Information Systems Department Guidelines in terms of code of conduct, communication, and performance of duties• Engage in walkthroughs with users (in person, by phone, or remotely) to assess their situation in order to get to the root of the problem• Cautiously analyze and decipher the information provided by users on Trouble Report Forms• Systematically troubleshoot and resolve faults in conformity with good IT practices• Conduct follow-ups with users to ensure implemented solutions are effective• Properly identify and document solutions for hardware and software issues encountered• Provide detailed solutions and recommendations for problems to fellow team members• Provide users with thorough feedback on the problem, the solution, and recommendations to avoid future occurrences of the issue• Configuration of hardware and software for newly assigned devices in accordance with the required standards of the Information Systems Department• Set up new user accounts and profiles, and resolve user access issues or requests• Carry out necessary repairs or replacements of damaged or exhausted parts• Fill out relevant reports regarding work done on computer equipment• Conduct quality and safety checks on incoming and outgoing computer equipment• Efficiently prioritize and manage multiple reports simultaneously• Provide timely and accurate feedback to both Tech Support team and users regarding status updates on cases being handled• Establish and maintain good working relationships and rapport with Tech Support team and userssee less• Configure and utilize Remote Access to networked resources through a variety of methods such as Radmin, Windows Virtual Desktop, and Team Viewer

Port-Of-Spain, Trinidad, Trinidad And Tobago

• Uphold the Information Systems Department Guidelines in terms of code of conduct, communication, and performance of duties• Execute procedures required to validate and update customer payment transaction data to the Commission's financial databases• Process the data files related to customers' consumption readings in preparation for bi-monthly Customer Billing• Run the Charge Calculation and Bill Print business processes required for accurate Customer Billing• Successfully uphold the mandated printing schedule of Customer Bills, for a specified period, based on Customer Rating Class (Domestic/General, Industrial, Street Lighting, and Pole Rental Accounts)• Schedule essential business processes to automatically execute during after-work hours• Conduct periodic backups to safeguard critical and sensitive data of processes successfully run• Process, verify, and distribute remuneration and other financial reports required by the Payroll, Pensions, Human Resource, and Finance Departments• Initiate corrective actions in the event of a job error or job abortion• Conduct maintenance and audit checks for equipment and stock supplies required for carrying out daily duties

• Successfully assigned with the task to prepare quality manuals and walkthroughs documenting the functions of a Systems Officer• Manage the security restrictions/privileges for access to all of the Commission's applications, servers, and databases• Troubleshoot problems and provide technical support to users throughout the Commission• Create users on the Windows/UNIX servers and provide them the relevant access• Provide technical support and security to all applications on Windows/UNIX servers• Improve the communication and the auditability of actions taken for expired IS Security Access Forms• Perform maintenance work on physical servers located in server room• Migration of users from generic/shared accounts to individual/personal accounts

• Assigned to the Field Office of the Eastern Distribution Area and tasked with the responsibility of securing and managing all field equipment designated as either high priority, heavy duty, or hazardous• Performed thorough audits of all inventory on a weekly basis• Developed effective logging forms for monitoring inventory usage, in conjunction with pre-existing stock management measures• Accurately recorded the acquistion and distribution of inventory on a daily basis in preparation for weekly and monthly assessment reports• Generated Purchase Orders and Material Stock Requisitions for replenishing critical supplies using the PeopleSoft Application Suite• Conducted careful testing and quality control checks of all supplies ordered or issued, minimizing faulty equipment hazards• Distributed essential tools, equipment, and safety gear required by linesmen and other types of field workers to perform their daily duties safely and effectively• Managed the proper disposal of items that were damaged or exhausted from usage• Supervised access to keys of area's vehicle fleet, and ensured proper insurance & registration documents were on-board at all times• Partook in the exercise that assisted the Software Services Team in producing the in-house Vehicle Tracking System• Logged precise records of daily activity of vehicles using the Vehicle Tracking System• Recorded all daily maintenance and repair works carried out on vehicles by mechanics, in addition to stock supplies used in the process• Offered full cooperation to Internal Auditors performing their Annual Audits by providing all relevant stock records and information• Upheld an impressive Audit record for the position appointed to

• Maintained accurate and detailed delivery/reception logs on a daily basis• Delivered both internal and external mail delegated as highly confidential and high priority in a secure and speedy manner• Carefully transferred sensitive bank documents and cheques to and from bank institutions, in addition to critical legal documents to and from legal establishments

Bachelor Of Science (Bsc), Information Technology, With Honours

Bachelor Of Science - Bs, Information Technology