Terrence Long Email & Phone Number

Independence, Oh

Working in the Implementation Services group. Assisting with new client implementations of Plant Condition Management Software (PCMS), commercial software application. Gathering business requirements,following a methodology and best practices for implementing PCMS. Working with SQL Scripts, Access, Excel, and conversion utilities.Will Extract, Transform, and Load data from client's legacy application and seed the Mistras software application.

Westlake, Ohio

Experienced in all facets of troubleshooting, installations, and software updates/upgrades. Implemented complex technical modules and processes. Work independently or with the development team via remote access to resolve issues reported by clients. Working daily via SQL Server Management Tools writing queries and analyzing stored procedures.-Assisted in testing and creating documentation for clients to upgrade software to 5010 compliancy to import 835 files from government and commercial payers.-Assisted less experienced clients in upgrading proprietary software modules.-Conducted meetings with development teams and clients to redesign proprietary software modules to ensure solutions meet the client’s needs.

Strongsville, Ohio

Effectively installing, configuring, testing and delivering solutions to clients in a timely manner onsite or via remote access. Attended client status meetings and other project-related activities to ensure successful delivery of solution. Served as a subject matter expert for the module throughout the software development and product life cycle.-Tested and Implemented enhanced export process of Medical remits. The Patient Export Process would export 3 over million of remit images the client image repository on a daily basis. -Implemented 4 new government and commercial 835 HealthCare Claim Payment Advice to an automated import process. This Import process would ingest 835 files and designate the claim records into a proprietary database as a Denial payment record. Thus creating over 5 million denial records for end users to recoup.

Middleburgh Hts, Ohio

Provided first and second tier support for all Proprietary software modules. Helped clients resolve functionality issues within the application and connectivity to database or third party applications. Worked with clients to help configure business rules within software. -Maintained client specific database backups internally. Sanitized data of sensitive information such as social security numbers and date of birth. Maintained servers by deleting legacy backups and shrinking current database logs files.-Installed and configured Citrix server in a lab environment in order to test application functionality for all of the Citrix interfaces including web client.-Worked on-site with clients upgrading legacy DBMS systems, from Pervasive to MSSQL or MySQL.