Terrence Malone Email & Phone Number

Virginia, United States

• Promoted to spearhead the development of repeatable test planning and testing process for project implementation. Proven ability to facilitate clear communication, coordinate activities, and manage projects.
• Conducted weekly performance reviews, leading to a 25% improvement in team productivity and a 15% increase in employee satisfaction scores within 6 months.
• Achieved a 95% compliance rate with vendor testing requirements, improving project delivery timelines by 10%.
• Developed and implemented Key Performance Indicators (KPIs) to measure team progress and performance, leading to a 20% improvement in team efficiency and earning recognition for outstanding performance.
• Aligned project work with company goals, identifying successful accessibility improvements that were integrated into broader agency offerings, leading to a 30% increase in product and service accessibility.
• Held meetings with stakeholders to sign-off on project testing.

• Recruited to perform activities that provide business solutions to complex organizational initiatives. Demonstrate the ability to be adept at determining testing requirements and what is needed for test case execution..
• Improved Medicaid enrollment accuracy by 15% through comprehensive testing.
• Developed test cases with a 98% success rate in Jira.
• Spearheaded the implementation and training of advanced systems, reducing human error by 40% and improving performance.
• Effectively communicated project status, roadblocks, and issues to stakeholder, reducing project delays by 15% and improving resolution times by 8%.
• Led accessible design strategies and provided learning opportunities to external delivery teams, enhancing their knowledge on incorporating accessibility in agile approaches.

• Spearheaded projects and components of projects to Coordinate the implementation of project planning around software application releases. Worked within a cross-functional team and withend-users to achieve application.
• Advocated for an accessible technical design approach with vendors and stakeholders, resulting in a 20% increase in team and portfolio capabilities.
• Coordinated project planning around software releases, achieving streamlined processes.
• Developed process and procedures for cloud-base applications
• Improved team performance by 30% through training on industry best practices.
• Responsible for sending out daily weekly reports to stakeholders

Greater Richmond Region

• Increased responsibility for the analysis, design, and development and maintain test Automation/manual scripts to support QNXT application. Demonstrated methodical, detail-oriented, and thorough approach to all.
• Reduced manual labor hours by 88% through test data planning and implementation.
• Led initiative with Operational areas to determine if requirements were clear, concise, testable, and met business needs.
• Spearheaded the standardization of Test Scripts, Test Plan, and weekly status reports documents optimizing the processes and increasing productivity by 25%.
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

• Recruited in a hybrid role that combines project management with administrative leadership. Demonstrate problem-solving capabilities and strengths in managing multiple complex projects, defect tracking, and test.
• Ensured consistency and quality across all testing phases.
• Enhanced collaboration and issue resolution through vendor relationships.
• Collaborated with technical and design teams to review and ensure the accuracy of 150+ documents, resulting in a 20% reduction in errors during testing phases and improving transition efficiency by 30%.
• Provided authoritative IT advice and support, incorporating federal accessibility principles that led to new ways of working and the implementation of innovative approaches in IT..

• Brought in as an Emerge Analyst, program for recent graduates. Developed a thorough understanding of all of Virginia Premier plan and day to day operations.
• Conducted System testing in IDX for ICD9 upgrade to ICD10.
• Used a file transfer method to upload data from excel to IDX.
• Created batches to upload variants into IDX

Henrico, Virginia

• Conducted website updates and development using Expression Engine, successfully implementing changes on 10+ pages and increasing site traffic by 15%.
• Developed and updated over 20 interactive widgets, enhancing user engagement by 25%.
• Accurately imported and organized contact information from 100+ business cards into Microsoft Excel, maintaining a 100% accuracy rate.
• Attained and verified updated information on 100+ existing businesses in Henrico, improving database reliability by 20%.spread sheet

Richmond, Virginia Area

• Provide quality customer service to include answering questions and providing advice regarding health products
• Reconciled cash and credit transaction
• Stocked and cleaned (using FIFO method) demonstrating efficiency and attention to detail

Richmond, Virginia Area

• Solicited new customers for Verizon via door to door sales
• Demonstrated the ability to work independently
• Commended for meeting and exceeding weekly sales quotas