Great Place of employment. Company Layoff executed.

• Evaluate project scope to create accurate client estimates, monitor project hours, and update scope and estimates as needed, ensuring achievement of sales quotas and profitability objectives annually.• Collaborate with clients, internal teams, and outside vendors to create and coordinate project timelines and accurately forecast annual, quarterly, monthly and weekly revenue streams.• Prepare quarterly budgets and forecasted revenue based on service projections, staff turnover, and profit/ loss performance reports. • Audit the department for compliance with quality standards, process controls, and safety per OSHA regulations, reducing onsite injuries by 45%.• Exceed 70% of the strategic objectives through preparing and implementing action plans, identifying trends, determining system improvements, evaluating metrics, and ensuring project deadlines were met.

• Maximized potential client base by 55% via referrals, occupational, and special-interest groups, mailings, and phone solicitation. • Conducted service life cycle analysis to identify reliability concerns, assess sustainability, monitor performance, and make and implement plans to improve service; through this analysis; 80% of issues were identified allowing leadership to enhance customer/client outcomes and provide a higher quality of service.

• Procured and organized community resource services by anticipating needed resources, placing, and expediting orders for supplies, and verifying receipt of supplies; decreasing extraneous spending by 35%.• Spearheaded a call volume process improvement project resulting in an increased call volume forecasting process for a $10 million sale generating call center. • Provided patients with prevention services, capillary puncture testing, counseling, and behavioral interventions to service population; exceeded service goals annually by 25%.

• Audited the center for compliance with quality standards, process controls, and safety per HIPAA and OSHA regulations.• Oversaw vendor account management, including negotiating contracts and agreements to ensure timely and successful delivery; thereby maximizing profit by 40%.• Conducted daily, weekly, and monthly billing reviews including proactively monitoring billing reports available through internal operations systems to ensure accurate billing and eliminate missed billing.

• Executed quality assurance projects and audits designed to improve quality and continuity of customer care. • Created SOPs for insurance certification processing, ICD-9, ICD-10, and CPT coding, medical billing, and HIPAA, NCQA, and OSHA regulations.• Managed the work schedules and sales flow of 80 customer service associates; exceeded sales standards by 60%. • Coached staff on leadership skills, problem-solving skills, time management, and building client and relationship management.