Terrence Stevenson Email & Phone Number

Charlotte, North Carolina, United States

Washington D.C.

• Responsible for all Windows Active Directory and MS Exchange 2013 account creation and assigned all user groups, group policies, and permissions to existing and on-boarded staff and attorneys.
• Provide desktop support in imaging, configuring, and installing software for desktops and laptops for all staff and attorneys.
• Roll out of all new software including testing to ensure optimal deployment of resources.
• Responsible for mobile device setup of Good for Enterprise Server, BES and blackberry device setup and deployment.
• Setup videoconference, teleconference and Webex meetings as requested by attorneys. Also preconfigured laptops for visitor's making presentations.
• Provide Citix and XenApp connectivity support to attorneys working remotely.

Washington D.C. Metro Area

• Complete full deployment of Lenovo Laptops to any and all end users.
• Troubleshoot connectivity issues from IDF to individual office, laptop, and IP Telephone.
• On-site desk side problem determination and remedy of MS Windows7 operating systems errors.
• Ensure complete operability and connectivity of all mapped network drives and peripherals.
• Initial installation and re-loads of common PC applications and corporate approved Windows7 images.
• Complete data migration of user data and.pst files.

Greater Chicago Area

• Responsible for server, PC, and peripheral break/fix support while maintaining SLA (Service Level Agreement) of 98% or better to approximately 1500 students and 200 staff and administration.
• Perform daily network monitoring, data and bandwidth usage using NetQOS.
• Perform implementations and installation, utilized imaging and cloning solutions (Symantec Ghost and Clonezilla), backup processes, and problem root cause analysis for the entire network.
• Carried out domain migration for all three Longwood Academies.
• Perform accounts and group policy management within Active Directory.
• Support and configuration of wireless LAN and all access points.

Mchenry, IL

• Integral contributor in attaining a 97.3% new client implementation and retention rate over the course of two years (Highest in 8 years).
• Supported installation, upgrade and maintenance inquiries initiated by end users of Follett Software products for Mac and Windows servers and client machines.
• MSSQL, MySQL, and Oracle used on a daily basis for optimal system troubleshooting and software problem diagnosis/resolution and documentation.
• 90+% of FCR (First Call Resolution) goal attained in support of just under 1600 end users.

Alpharetta, GA

• Responsible for providing initial case response, case analysis, troubleshooting and diagnosing issues within the Inovisworks, Vantive and TANDEM Systems.
• Perform effective resolution of Data Syntax Errors, EDI Document Parse Errors, AS2 Connectivity, and other immediate errors deriving from automated case generation.
• Utilized B2B application to analyze, resolve and notify clients of specific EDI errors.
• Support for EDI clients including researching, verifying, resubmitting, merging and creating customer documents using UNIX (HP/UX), Unix Shell Scripting, Tandem, BizLink (AS2), & Templar.

Greater Atlanta Area

• Built, maintained, and supported the development of test and production environments with a proven track record in Microsoft Networking Technologies that include Windows NT, Windows 2000/03/XP Professional and Server.
• Deployed and supported migration from Widows 2000 to XP. Performed roll-out of Ericom application into server and work-station environments.

Greater Atlanta Area

• Delivered in-depth Windows Server and XP Professional training to students via self-contained resources, carefully planned lectures, and team teaching methods. Students gained knowledge in areas of Network.
• Commended for developing and integrating company wide cornerstone post-education measurement that ensured curriculum effectiveness

Global

• Led a distinguishing career that led to promotion and recognition for my skills and genuine ability, knowledge and willingness to troubleshoot, analyze, and plan preventive maintenance procedures for A/V equipment.
• ARCOM & AAM recipient: Army Commendation Medal and Army Achievement Medal.