Terrence Thomas Email & Phone Number

Toronto, On, Ca

Brampton, Ontario, Canada

• Served as Acting Operational Manager (2018-2020).• Performed shift manager duties and ensured protection of facility.• Schedule and hire staff, prepare daily payroll reports, incident reports, and coordinate with management on resource availability and facility security.• Monitored controls for security breaches, perimeter alarms to secure entry exit points.• Managed incidents involving death, overdose, disputes, and erratic behavior.• Oversee the care, custody, and control of individuals awaiting trial.

Toronto, Ontario, Canada

• Identified and remediated vulnerabilities and potential risks. • Executed PCI security compliance vulnerability scans utilizing Qualys• Ensured organization's adherence to Payment Card Industry Standards.• Played a pivotal role in assessing Network security systems applications.• Provided consulting on Microsoft Azure Active Directory security groups.

Toronto, Ontario, Canada Region 5

• Provided expert advice on employment issues, including wages, grievances, labor law, employment law, pensions and benefits, termination, settlements, and contract disputes.• Researched and prepared arguments for collective agreement discussions, and prepared Memorandum of Settlement Packages (MOS) and grievances.

Oakville, Ontario, Canada

• Prepared pre-sentence reports for the courts Conducted risk and needs assessments.• Assessed cases on Anti-Money Laundering and financial crimes for sentencing.• Reported violations of orders & prepared charge packages for judicial courts.

Toronto, Ontario, Canada

• Monitored controls for security breaches, perimeter alarms to secure entry exit points.• Managed incidents involving death, overdose, disputes, and erratic behavior.• Oversee the care, custody, and control of individuals awaiting trial.

95 Grovesner

• Secured regional tax office sites and deployed network infrastructure by implementing CISCO PIX firewall and security policies.• Deployed & supported Catalyst 5000 /6500 /2960 supporting VLAN administration and subnets. • Supported 600-node environment and level 2 help desk.• Designed co-location and facility layout using Visio for Ministry sites.• Performed cable conduit drops, x-cross connects, change management configuration and hardware upgrades.• Hands-on installation and support for VPN, routing and internal LAN.• Interacted with I-Serve policies and administered support through GO-MAN and GO-NET infrastructure for various clusters and groups.

Toronto, Canada

• Provided pre and post sales support and designed testing for various video and voice deployments across television broadcast environments, telecommunications and IP networks.• Technical skills in both video and voice environments, facility buildout and consulting on technical protocol configurations routers, switches fiber integration deployment.• Deployed Cisco Call Manager, Unity Server along with Exchange in test environments to demo the implementation of IP Telephony in the Service Provider Division.• Provided solutions for issues related to call logs, signaling, configuration, attenuation, gain, delay and jitter.• Delivered support, testing, and training in MPEG2 video compression for video deployment in Telco (TV set-top boxes) and streaming video & RF, collaborating with service providers like Bell, NBTEL, Global TV, and the Ontario Government’s Justice Video Division.• Conducted MPLS testing of AVVID environment for Global Television. Injected traffic of video, voice and data within an MPLS environment to determine Jitter delay benchmarks. • Provided training by Cisco to Service Provider Network implementation employees and Participated in staging and testing Bell Canada’s video transport for Global TV, utilizing multicast, GRE tunneling, and QoS constraints to prioritize traffic within an MPLS cloud.

Richmond Hill, Ontario, Canada

• ADSL network Operations Technician• Created Method of Procedure for Network Operations Division and performed 1st Install and Cross-connection for ADSL services.

Toronto, Ontario

• Performed build operations for co-location across Canada.• Participated in change management and executed approved upgrades and network additions from the 151 Front St security HUB, Network x-cross connects and patch panel , multimode and single mode fiber, 100 mg uplink x-connect. Facility Build out and conduit run-installs.• Handled troubleshooting reports from Level 1 CNS on major routing issues, network security, circuit problems, and co-location site visits, involving extensive travel throughout Canada.• Conducted VIP, memory, and card upgrades on the backbone legacy equipment and in the facilities room.• Ensured the implementation of redundancy and security policies from the design team during the build-out phase.

Toronto, Ontario, Canada

• Responsible for troubleshooting residential and business lines, scheduled technicians.• Logged issues and tickets, for call setups, line-side, trunk-side, and loop-start.