Terrence Thompson Email & Phone Number

• Provide outstanding service to clients by promptly and professionally responding to customer inquiries and claims through various communication channels, offering accurate information, resolving issues, and ensuring customer satisfaction.• Utilize CRM software to maintain accurate records of customer data, track interactions and updates. • Cultivate and maintain long-term relationships with clients through effective communication, enhanced personalized engagement, and delivering high-quality representation of company values. • Train new hires on company-provided scripts and guidelines to effectively communicate the benefits of the company, address customer inquiries, and lead a team of approx. 20 individuals in successfully scheduling and confirming consultations.• Implement enhanced, targeted scripts and dialogue for client acquisition to account for 150+ sales and earn the Immediate Impact Award at the Momentum Solar 2023 Q1 Gala.

•Utilized official web-based platforms to perform calls, trace activity, and retrieve data •Communicated information & guidelines to consumers in a professional & empathetic manner •Collected, recorded, & analyzed data from a wide array of individuals •Made judgement-based assessments according to established protocols, and provided follow-up instructions

• Consistently kept customers engaged and enthusiastic through the strategic creation of visually appealing marketing displays, effectively showcasing new inventory to promote and increase weekly sales margins.• Implemented a comprehensive inventory control procedure, resulting in a reduction in overstocking and an increase in on-time product delivery, improving store efficiency and customer satisfaction.• Exceeded company’s sales metrics and quotas by leading a team online shopping initiative fulfilling client orders, offering store support, aiding in all transactions, and maintaining an organized work environment.• Prioritized customer service by spearheading the appropriate resolutions and exchanges for customer concerns.• Trained new hires on company policies, procedures, and best practices which resulted in an increase in productivity and overall team effectiveness and earned the title of Team Member of the Quarter.

• Assisted with general office tasks, including answering phone calls, responding to emails, managing incoming/outgoing correspondence, and helping maintain organized files and records.• Operation of various equipment, tools, and software such as digital printers, MS Office, PowerPoint, Excel, Adobe Creative Suite, InDesign, Photoshop, and Illustrator.• Supported departmental staff in scheduling appointments, coordinating meetings, and arranging travel logistics when necessary.• Assisted in the planning and execution of university events, such as conferences, workshops, orientations, and guest lectures.• Collaborated with other student assistants and staff members to foster teamwork and contribute to a positive work environment, and support special projects or initiatives as needed.