Terrence Tomkinson Email & Phone Number

Cold Lake, Alberta, Canada

Cold Lake, Alberta, Canada

Currently working on getting my time back so I can spend more time building the life that I want for my family and myself

Alberta, Canada

Bonnyville, Alberta

Cold Lake, Alberta, Canada

Maintain PC's by routine maintenance. Provided customer support in all matters technical. Maintain SLA's by completing work in a timely manner

Implementation, support, troubleshooting and maintenance o Hardware – Desktop and mobile workstations, monitors, servers, switches, routers, printers, etc. o Software – Company approved images and additional software when required by individual need o Blackberry SME o This role can be physically demanding in regard to the carrying, setting up and servicing of hardware in a variety of office environments  Coordinate o Field support for users over a large geographical area, ensuring service level agreements (SLA’s) are met, including help desk ticket resolution o Inventory o Coordinated office moves, temporary office locations and on the fly construction project IT requirements  Professional Development o Utilize information from web-based resources, colleagues, training courses or conferences, and computer-related publications to assess new products and developments in the IT industry

Bonnyville

Maintain PC's by routine maintenance. Provided customer support in all matters technical. Maintain SLA's by completing work in a timely manner

Implementation, support, troubleshooting and maintenanceHardware - PC’s, monitors, servers, hubs, routers, printers, etc.Software - off the shelf, process control and industry specificTelephone/fax/data communications supportThis role can be physically demanding in regard to the carrying, setting up and servicing of hardware in a variety of office environmentsCoordinateField support for users over a large geographical area, ensuring service level agreements (SLA’s) are met, including help desk ticket resolutionInventorySome project coordinationProfessional DevelopmentUtilize information from web-based resources, colleagues, training courses or conferences, and computer-related publications to assess new products and developments in the IT industry

Handle technical troubleshooting within a small to mid size business environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Maintained Orientations of all workers in the fieldWrote daily task hazard assessments of all jobs also instructed workers of the day’s work through daily tail gate meetings.Assisted welders in their daily duties

Supported welders with day to day assignmentsAssisted Excavator operators and truckers as their swamper

Assisted Pipefitter in measuring and drawingCarried out duties delegated by the foremanAided a picker truck operator with deliveries from the shop to site.Selected Contributions:Research new ways for companies that we deal with, cost effective solutions for downtime (IE: PC life-cycle plan. Purchasing spare parts to keep onsite in case of hardware failure)Liaise with other company software tech support for upcoming software updates, training or project implementationHandle 10 - 15 technical in shop or onsite calls daily and consistently met high service standards.