Terrence Wang Email & Phone Number

Toronto, On, Ca

Mississauga, Canada

Experienced technical engineer has the capability to handle enterprise scale system / network technical support and administration tasks as well as user operation support, driving business and operation needs as first priorityWell practice bases PCI compliance including internal PSR review and remediationSucceeded on multiple properties network including LSP and VOIP cutover in the past two yearsLed properties infrastructure high availability solution implementation including VRTX & vSAN server solutionA primary IT contact point to support Regional office and Canadian Sales Office across Canada wide, includes hosted external data center, VOIP and softphone for sales manager, day to day support and IT equipment refresh cycle. Completed project:Streamlined On/Off boarding process coordinating with HR & Finance Migrated on premisis server room to approved Data Center outside of the office to improve SLAMitel PBX major version upgrade and application server upgrade

1165 Leslie St, Toronto

• Provision, configure, install, monitors and support server-base system hardware and software • Provision, administrate and monitor SAN storage and Virtual Server farms• Oversee servers O/S security and data integrity to meet PCI requirement• Diagnoses, resolves, and documents hardware and software network problems in a timely and accurate fashion, and provide end user training and support when required. • Integrate new / rebuild existing servers and configure data storage / services / settings• Maintain server daily operations, capacity management, Backup/Restore functions• Develop server/workstation script / GAD Group Policy for deploying software / admin automate task• Managing Print Server with deployment of Xerox copiers and HP printers• Manage in regular system security patching for Servers and Workstations• Remediation of PCI security and alerts issues including setup for Penetration test environments • In depth knowledge of Windows Server 2003 / Windows Server 2008 / Windows 2012 OS services and components• 2nd level support for Desktop Operating Systems – Windows 7 / 8, computer image deployment and the use of all the desktop applications• Create and maintain strong relationships with all end users and assist them in improving their overall productivity .• Implement/Configure and maintain the departmental standards for desktop , laptop and printers including documentation• Implement/Configure Print Server and integration with Xerox software including XDM which monitoring network printer globally to provide up to date information and consumable parts• Traveler / Blackberry User Account Management and activation

2 Bloor West, 22Nd Floor, Toroto

- Installed and managed main office front-end and back-end network, existing network consists of multiple sites, multiple networks with varies domain controllers into each site (Windows Server 2003/2008), DNS, DHCP, file and print servers with redundancy, SharePoint 2003, Exchange server 2003, MSSQL server 2005, IIS 7 Web server with clustering. Four Test Centre servers, all services are implemented in VMWare server environment with VPN- Monitoring network traffic and ensure regular and timely communication with inbound and outbound traffic regarding systems availability - Coordinated new employee on-board IT processes, including Active Directory user/Exchange email account creation, network/database and VPN access or other required access - Provided senior level network, hardware and software support up to 200 end-users daily use in multiple sites and resolved complex escalated issues in a timely manner- Tested server and network performance to provide statistics and reports; developed strategies for maintaining server and network infrastructure. Conducted and made recommendations on products, services and standards in supporting of network infrastructure procurement- Installed, troubleshot, monitored and supported server and network equipment and software and backup recovery data as need; research and download technical bulletins, patches and drivers to maintain stable system configuration level

Markham, On

- Troubleshot desktop or server symptom as descript to determine hardware or software issue- Assembled 20 plus servers with RAID and loaded Linux operating system by scripts daily- Standardized services process, supervised and logged according to ISO 9000/9001 policy- Ensured service quality control by performing intensive final testing

Guangzhou, Guangdong, China

- Maintained and monitored corporate mail servers for Asia Pacific six offices with five different domains, included mail filtering and auditing- Maintained and supported file/print servers, database and application servers between four different location offices (three cities within regional) by remote access or onsite services- Configured and maintained Cisco switches and PIX firewall in offices according business security requirement- Designed and planned national network infrastructure and security policies, implemented with project teammates- Central managed network devices and PCs, approved and ensured patches or applications deploying to end-user computers- Planned, implemented, and maintained policies, procedures, and associated training documentation to manage internal infrastructure projects designed to fulfill evolving requirements of the business.

Bachelor’S Degree, Computer Science

San Stroage Advanced Administration

Virtualization Design And Implementation