As an IT Support professional with experience at FedEx, I have honed my skills in providing comprehensive technical support and maintaining IT infrastructure. Assigned to FedEx Hong Kong as an external IT support, I delivered frontline technical assistance, effectively coordinating and communicating with internal users to address a wide range of IT issues.My role involved:• Supporting and troubleshooting Windows OS, including OS cloning and domain server integration.• Providing support for Microsoft Office, including installation and troubleshooting.• Performing PC setup tasks, such as patch updates and driver installations.• Managing and maintaining IT inventory for internal records.• Liaising with vendors to resolve support and maintenance issues.I have worked on various projects, including system upgrades, network maintenance, and software installations, all aimed at enhancing the efficiency and reliability of the company’s IT operations.