Terrence Wiliams Email and Phone Number

• Responsible for managing 50+ decoders and satellites in support of the U.S. Army customers in Kuwait• Promptly responds to customer work requests in person or via phone, email, or social media.• Installs, configures, and repairs satellites and decoders to access the network service. • Maintains an inventory of equipment, parts, and vehicles.• Increased customer morale during the 2020 one month base lockdown providing excellent service.

Effectively managed a team of 12 personnel providing desktop, laptop, and printer support• Installed, configured, repaired hardware and software issues for PC systems including Dell, HP, and Transource.• Resolved network connectivity issues at desktop level.• Added computers to local military domains as required with Active Directory.• Installed, configured, and maintained approved software on government computers and configure the network for proper user access• Maintained and conducted a monthly inventory of computer and printer parts.

Installed, troubleshooted, and repaired telecommunications cable and infrastructure to include in support of U.S. Army Area Support Group Kuwait Operations on Camp Arifjan, Kuwait.Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, servers cabinets, UTP and STP patch panels, fiber cable trays following industry standards.Verifies service by testing circuits, and equipment identifying, correcting, or escalating problems.Documented network by labeling and routing equipment and cables; recording configuration diagrams and specifications.Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.Maintains customer rapport by listening to and resolving concerns; answering questions.Maintains safe work environment by following codes, standards, and legal regulations.Keeps supplies ready by inventorying stock; placing orders; verifying receipts.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Lead a team of 25 personnel of various nationalities, ensured personnel were property trained to perform duties and utilize equipment properly.Able to utilize fusion Splicer, holt Melt, Fluke devices OTDR, MIcroscanner, Network Assistant, and Etherscope,Able to utilize Ditch Witch for installing underground telecomm infrastructureAble to utilize Sidewinder for puling cable through underground telecommun infrastructure

Provided leadership and supervision for 25 telecom technicians in support of U.S. Army operations• Installed unclassified, classified, and voice cable connectivity to include indoor and outdoor cable infrastructure• Oversaw the daily operations of work assignments for the team• Ensured all safety rules and regulations are followed by the team.• Performed other duties and assignments as required.• Personally accountable for telecomm testing equipment, tools and machinery.

Installed, troubleshoot, and maintained data and voice cable connectivity in support of U.S. Army operations• Installed inside telecom infrastructure to include Panduit, PVC conduit, and metal for inside unclassified networks, Holocom PDS for classified infrastructure, UTP and STP patch panels, and Black Box cabinets, 110 Krone Block for voice• Installed outside telecom infrastructure to include manholes, and handhelds• Proficient use of Ditch Witch RT-55, Ditch Witch RT-24, and Sidewinder machinery

Installed, troubleshoot, and maintained data and voice cable connectivity in support of U.S. Army operations.• Installed inside plant network infrastructure to include Panduit, PVC conduit, and metal for classified unclassified networks. • Installed UTP CAT5e patch panels, and comms cabinets, 110 Krone block for voice• Installed outside copper and fiber plant network infrastructure between buildings, warehouses, and trailers

Provide base security in support of U.S. Army Area Support Group Kuwait Operations

• Researched, performed troubleshooting, and resolved complex problems independently• Ensured proper use of cable, operating systems, software, hardware• Trained users in the proper use of hardware or software• Installed, performed troubleshooting, and maintained data and voice satellite terminals• Made and installed CAT5e cable and fiber to adapt to different tactical network setups.• Maintained a inventory of parts and supplies. • Worked with local vendors to replaced and repair hardware