· Develop and retain a library of batch scripts for routine system administration tasks such as file synchronization via STFP for various departments amongst the organization· Designed and implemented Group Policy strategies to enforce security policies, standardize desktop configurations, and streamline software deployment in a brand-new eSports Arena· Issue and manage SSL certificates, enabling secure communications and ensuring compliance with encryption standards· Monitor and maintain the campus’ virtual infrastructure based on VMware vSphere, overseeing a cluster of 5 ESXi hosts and 70 virtual machines· Deploy and manage the SonicWall firewall across the organization ensuring secure network communication and protection· Configure and tune email filtering policies on Barracuda Email Protection to reduce spam, false positives, and ensure accurate identification of malicious email threats· Manage and administer Microsoft Exchange Online and On-Premise, including user provisioning, mailbox management, and distribution group administration· Train new IT department hires on department procedures and systems

· Create and modify user accounts in Active Directory· Provision and deploy equipment for new hires· Train end-users on various organizational systems; classroom equipment, Engage LMS, Empower SIS, AV· Diagnose, and repair end-user equipment· Provide phone and remote support using RDP and VNC if necessary· Write scripts to automate tasks, improving work efficiency and information accuracy· Coordinate with management on technology-based needs· Coordinate with staff and planners on setting up AV needs for on-campus events· Work with vendors to keep printers and copiers functioning

· Provided first tier phone support for Bose audio, visual, and wireless products· Troubleshot various consumer routers used in home networks· Met or exceeded weekly efficiency metrics· Documented every call using Siebel CRM software which aids with the support of current and future products