Responsible for training and managing the productivity and efficiency of 85+ employees across the delivery, distribution, retail & commercial operations for 4 townships.● Lead local post office operations in conjunction with USPSs vision of “Delivering for America” which has increased parcel processing from 225 parcels per hour per clerk to 350+ per clerk per hour daily.● Drove program implementation that reduced overtime by addressing employee availability which led to a 30% decrease in overtime in the clerk craft and 10% in the carrier craft within 1 quarter.● Implemented and trained employees on mail and parcel scanning technology that is utilized for increasing customer visibility which improved customer satisfaction rates. ● Worked cross functionally with retail, commercial, clerical, delivery, transportation, and operational leadership to maximize cost effectiveness and security to improve customer value. ● Ensured the operation-maintained SOX compliance via financial reporting & processing.● Worked cross functionally to service 25K+ delivery points and partner with 10 neighboring post offices to supplement the workforce.● Established effective work team relationships; involved employees in decisions that affect them and encouraged decision making at the lowest appropriate level, thereby increasing employee engagement.

Cross-functionally leverage, manage, organize & oversee staff comprised of 10 clerks, 70 carriers, 2 supervisors and 2 maintenance personnel. ● Partnered with senior leadership to develop organizational strategy focused on facility alignment with the USPS 10-year roadmap. ● Reviewed monthly total operating expenses (TOE) to allocate dollars for facility overhead costs such as facility maintenance, vehicle maintenance, and office supplies.● Analyzed key performance indicators to identify trends in first mile/last mile failures for letters, flats parcels and small packages to inform knowledge gaps and training opportunities for employees.● Optimized worker schedules to ensure full coverage while minimizing the need for overtime.● Identified potential customers, promoted service adaptation for broad base direct mail, and created new customer accounts to increase office revenue. ● Created and implemented a series of staff service talks clarifying reference materials regarding rules and regulations of the Postal Service leading to increases in compliance and mitigation of unsafe/unproductive work practices.● Implemented one-on-one counseling and discussed best practices to help improve performance.

Daily management to ensure compliance of centralized bulk mail comprised of 100+ corporate accounts.● Implemented revenue protection measures by ensuring customer compliance with postal rules and regulations pertaining to their respective mailing requirements.● Captured opportunities to promote Bulk Mail services leading to securing customers such as the Metropolitan Museum of Art and Horizon Blue Cross Blue Shield driving our bulk mailing unit to be a million-dollar facility (annually) previously averaging $350,000 (annually).● Provided training and guidance to new and existing customers on pricing, classification and submission standards to identify the mailing service best suited to their needs and budget.

Performed sales and customer service duties at retail window. ● Greeted customers, assisting with product selection and use of self-service kiosks. ● Maintained appearance of store arranging/replenishing displays and merchandise racks.● Performed mail processing tasks such as, preparing work area, loading mail on and off trucks, sorting & processing mail, staging & distributing pallets, organizing & handling mail transport equipment.

Provided administrative, clerical, and technical support to the legal teams for 3 offices. ● Contributed to adoption and implementation of new templates and technologies to increase billable activities through streamlining secretarial and paralegal duties to reduce standard operational tasks from 30 minutes to 5 minutes (600% efficiency gain).● Provided continuous training to more than 55 employees to aid in the integration and utilization of new client databases to automate letters and forms. ● Organized opened & closed personal injury, automobile bodily injury, special investigation, matrimonial, real estate, and municipal files.● Aided associates and partners in organizing and preparing required materials for court appearances.● Maintained daily and weekly calendars for 18 lawyers to ensure coverage for all depositions, hearings and trials.● Maintained company ledger for accounts payable and accounts receivables.